[Resolved] ICICI Bank India — Bad attitude from collection department

[Resolved] ICICI Bank India — Bad attitude from collection department

K khushalanip from Mumbai, Maharashtra

I, hold my savings account and credit card account from this icici bank my due date for statement is nov-9th i started getting calls from the collection dept to make payments from date nov-2nd i told them that the payment will be made by the due date till then DONT CALL ME still the agent is asking me why ? hes telling me to make payment asap plus so rude as if i have taken some loan amt frm his family or him ... i also told him if the payments are not made on time im ready to pay the charges applied to my card ..still he was very annoying and suggested me to make the payment as he will be sending his personell to my home ...finally i had to disconnect the call in the middle of the conversation Nov-9th :morning 8.15 am the same agent calls me i told him im out of my home since its a diwali vacation and the payments have been made thru my icici bank account in thane he still insisting me to give the details .. i explained him CALMLY that i was out on a vacation trip and i DONT CARRY MY CHEQUE BOOK so i cannot give uthe cheque details He rudly said why dont i carry the cheque book i also told him this will also reflect the payment by monday in ur icici bank still he could not understand either icici bank is heiring dumb guys who cannot understand the customer support or the bank itself wants a bad reputation on its name Telephone number of recovory agent:[protected] Im really sick and tired of these unwanted calls can some one help ??? cos it really spoils the whole day or the best part is to DISCARD SUCH LOUSY BANKS Pradeep Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
2 Comments	Share
Submit Close

Related ICICI Bank reviews

View all 23615 ICICI Bank Reviews

Comments

Tara Sharma

from Bhopal, Madhya Pradesh

ICICI Bank — Poor customer care attitude

Dear Sir/mam,

I am Tara Sharma from Delhi. I have taken personal loan(LIDEL[protected]) from ICICI Bank & continiouly paying the monthly installments within due dates, But on 29Oct 08, i recived a call from Nikhil Awasthi from the custmer care of ICICI bank the number was[protected] on 29Oct08 evening & he was asking for the installments for the month of June & Oct 08, which was already paid thru cash on 29June & 18Oct by me & the recipect number is T0408L0730927 & 0980L1716750. But the most important thing in Nikhil's coversation was the way of talking as he is on the important seat of ICICI bank custmer care & he was talking in a very wrong manner & with a very high pitch & used some improper words which is not accpectable from ICICI bank custmer care excutive & also recived many call from the custmer care asking me to pay the installment which has already benn paid my me. I dont understand whats the problem with the bank & there should me a huge miscommunication inside the bank because if the custmer has paid the money then why the bank is continiously asking for the money. As ICICI bank is one of the best banks in India, this type of misbehaviour & mis communication is not accpeted & this is very bad on the part of such reputed & leading bank.

Regards
Tara Sharma

simhaprasanna

from Delhi, Delhi

Dear friends,
I hold an ICICI bank credit card and the collection department have debited my ICICI BANK SAVINGS account without my notification on[protected]. This is nothing short of robbery AND THIS IS ROBBERY What guarantee is there that this bank will not close down one day and take all the invested amount of the customers and run away??????

Thanks and regards,
Prasanna Simha T.R