[Resolved] ICICI Bank, Kolkata, New Alipore Branch — Short in cash deposited at ATM | |
I have deposited Rs. 2000 at ICICI bank's ATM at BOC-ATM on date 22/07/2009. But on date 23/07/2009 Rs. 1500 has been credited to my A/c no.[protected] at New Alipore Branch, Kolkata. On calling to Phone banking on 23/07/2009, they said that Rs. 500 was found short by them, and directed me to contact the Branch for clarification and to see the video as the cash is counted under camera. On 27/07/2009, I visited New Alipore branch, and then I came to know, that the cash deposited at ATM's are counted by third party, and not by the bank, and they do not have such video available at the branch. i have submitted a written complaint, to the bank for verification on 27/07/2009. I, may be wrong and have wrongfully deposited short cash, but I want to ensure and to see the video and the envelope in which the cash was deposited. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
ICICI Bank — Short receipt of amount from ATM
We received less amount from IDBI ATM center, when withdrawn Rs. 1800. Received only Rs. 1300. i.e. less Rs. 500.Whereas received call from bank that they are not responsible from less receipt of the amount and less receipt amount will not be refund.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
23615
Pending
2044
Resolved
14249
+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
View all ICICI Bank contact information
ICICI Bank — ATM Short payment
I made a transaction at ICICI ATM on Oct 10th. I withdrew Rs. 15000. On Receipt I noticed that one of the note that had been passed on as a Rs. 500 was actually a Rs. 100 note. This was around 10 PM. I tried calling up ICICI customer care but got a message that my call cannot be entertained due to high volume of calls. I resorted to writing my account manager (Online). I was given a request number and was assured that something would be done in 7 working days. Next morning I called up the customer care again and this time a lady explained me the process. They take stock of the ATM at the end of the day. If there is any mismatch in the amount disbursed as against the amount disbursed on paper then the look at the complaints received for that particular ATM and take action accordingly. I had lost hope after hearing this because in my case I did not get 28 Rs 500 notes and then 6 Rs. 100 notes. What I got was a Rs. 100 note buried in the stack of Rs. 500 notes and then 5 Rs. 100 notes. This may mean that someone made a mistake at the bank or someone who load the ATM played foul and replaced one Rs. 500 note with a Rs. 100 note. I waited for 7 days and after a reminder got a one liner that the transaction cannot be reversed as I have been paid the full amount as per their records.Reason for writing here is
1 I wanted to keep a record of this so that I have a history just in case this happens again.
2 I wanted to see if this is happening frequently with other people as well.
3 I cannot afford to let this happen again and again.