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[Resolved]  ICICI Bank Limited — Original Property Documents Damage by ICICI Bank Limited (Home Loan Section)

I was in Home Loan Agreement with ICIC Bank Limited with Loan No. LBNOD1049405. Original Documents of Property including Lease Deeds of Property C-362, Alpha I, Greater Noida were in possession with ICICI Bank Limited. I re-pay the complete loan amount in Oct' 08. And when I went to recieve original docs from ICICI Bank, all the Original documents of Property were in bad condition (WET) due to water. ICICI Bank has quoted the reason of damage due to heavy rains in July' 05 in Mumbai. Photocopy of lease deed certified as True has been recieved, but still Iam not confident about the sanctity of papers re-created by ICICI bank thru Greater Noida Registrar office. Moreover because of this (as only asset for my life taken by Home Loan) mentally depressed right now. Kindly Guide and support me by suggesting the way out.
If ICICI Bank was aware of the reason and they didn't felt responsible to inform me about this damage, and were quite for almost 3.5 years, which is not at all considerable, and definitely this also attracts to the Non Adherence to the provisions of the fair practices code for lenders as adopted by the bank or Code of Bank's committment to customers. Iam not satisfied with the ICIC Bank Limited's action over the complaint.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet


The Original property documents which I have submitted to ICICI in a well filed manner was received from ICICI in tampered condition and the original documents were found in damaged condition. Some important documents Registereed Agreement and power of Attorney is also missing form the Original documents.

Your bank manager has accepted for the mishandling of Original documents and issued a missing and apology letter.

My Original property documents submitted to ICICI had been tampered, damaged and missed just because of ICICIs ignorance, mishandling and because o[censored]n unfair trade practices... Pl. Give feedback for necessary action
Same thing happened with me too, my Original documents of Property are in bad condition (WET) due to water. ICICI Bank has quoted the reason of damage due to heavy rains in July' 05 in Mumbai. The bank manger is reluctant and saying I need to provide any legal document as proof that this wet document are not valid.Please help me in escalating this issue

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