ICICI Bank Ltd — Complaint against ICICI BANK Credit Card Recovery Agents telephone call

Dear Sir/Madam, This complaint letter is to bring to your notice that for the last couple of months me (Arup Kundu) & my family, now a resident of Plot no. 157, Kesar Vatika Flat 2, Vashi, Sector 28, Mumbai and facing extreme problem due to frequent calls from ICICI Bank Credit Card Recovery Agents. These frequent calls are made from the following numbers with the respective names as mentioned for recovery on card numbers [protected] & [protected]: 1. 033 –[protected]Mr. Majumder / Mr. Sukanta Mandal & other tele-callers named Soma, etc.) 2. +91 [protected] (Mr. Sukanta Mandal) 3. +91 [protected] (Mr. Vijay Agarwal & Team from Delhi) 4. +91 [protected] (Mr. Vijay Agarwal & Team from Delhi) The said recovery agents have gained access to my Vashi residence landline, thus are making frequent calls regarding non-payment of dues against the said credit cards. It has been repeatedly informed that there is no such due as it has already been cleared long back, as per payment receipt dated 24/07/2013. Still the recovery officials are harassing me & my family for more payments. The recovery agents have also gained access to telephone numbers of my in-laws in Kolkata & thus are making lewd calls every day to disturb my in-laws as well. My mother is a heart patient & my mother-in-law has recently recovered from a cerebral attack. It was informed to the agents not to make such calls & follow the Collection Code of Conduct. But the agents / bank officials are ignorant about maintaining such code. They also threaten to make more harsh call in future as well if I do not pay more. Since it has become increasingly difficult to manage the situation over the phone calls, thus I am producing a written complaint of the situation. Please let me know when such things will stop. regards Arup Kundu +[protected]