[Resolved] ICICI Bank Ltd — Fraud Transaction from my Saving Account.

niraj sinha

from Gurgaon, Haryana

Address:

Ghaziabad, Uttar Pradesh

I have a Saving Account no.is[protected] with ICICI bank.My Mobile no is register for on -line transaction(OTP).
Rs.2440 debited from my account dated[protected] there was four transaction of Rs.610 each.Payment made on Site name Bill Junction.I alert when i got One time Password(OTP) on my register mobile no. I imediately contacted to Customer care and reported the complain no.[protected] dated[protected].
My complain to bank is only that I was not doing in Online transaction how it happened however i was Getting OTP On my mobile.It means Net banking is not safe with ICICI bank.
regards
Niraj Kumar Sinha
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Sumit Dasgupta

from Pune, Maharashtra

ICICI Bank — FRAUDULENTLY DEBITING MY SAVING ACCOUNT

FRADULANTLY DEBITING MY SAVING ACCOUNT
Dear Sir

Please note that im a user of your credit card bearing card no 4477********1004.

I have already requested ICICI Bank for settlement of my credit card accordingly one of their executive from ICICI Bank called me and informed me that we have got request for settlement of credit card and your account will be settled once you pay Rs 28644.00 into 10 EMI's of RS 2960.00 Each and once I Pay the Three EMI's they will send me NO Dues letter as per their assurance I had paid Ist EMI of Rs 2960 on June 02nd2009.

Today when I logged in ICICI bank web site I got shocked that my savings account is showing negetive balance of Rs 57, 589.00 when I contacted Customer care I was given to understand that their Credit Card department have you instructed them to block the funds unless & untill customer cleared the Credit card dues. I have not received any intimation about that.

My saving account is maintained with ICICI Bank and once it's blocked all my EMI's will be dishonoured for which ICICI Bank bank is responsible.

I request you to release the blockage of my funds without any further delay.

Kindly revert back to this mail and release the funds today otherwise i will be forced to apply to the consumer court as you have fraudently without intimating customer has blocked the funds and your recovery people have used very rough language also.

As i want my funds back kindly trf it today to avoide any inconvenience.

Regards

Nazia Sayeed

from Pune, Maharashtra

Dear Mr. Dasgupta,

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service - Account'. Request you to provide the relevant details of your account, along with your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

nikitaagg

from Delhi, Delhi

I have made a similar complaint to ICICI Bank today. I noticed two transactions made to Bill Junction which had no merchant name attached. I have blocked my online account and have been promised by the Bank that they will revert in 5 working days. I have had this account for a few years now and it seems that internet banking with ICICI is not safe anymore.

Nikita Aggarwal

nikitaagg

from Delhi, Delhi

I just found out that these were legitimate transatlantic and were not fraudulent.

I though it is only fair to update the forum.

Nikita Aggarwal