ICICI Bank Ltd — Transaction dispute.
SaSachin Dange on Apr 23, 2013
I discussed with ICICI customer care executive on 22nd April 2013 (SR[protected]. I had raised dispute against the transaction of Rs. 13296 done on 7th March 2013 for payment to Tata AIG. The service request number for the dispute is SR[protected]. The amount was credited on my card on 28th March 2013 and again debited on 8th April 2013. I received SMS that the dispute is not processed as document not received whereas i have not received any such request by ICICI while raising dispute.
Yesterday afternoon i have again raised request to let me know documents required for this but ICICI customer care executive was not in position to give information. On 18th April 2013 i called ICICI customer care centre to check about documents and he said i dont have to pay this money.
I am now feeling harrased as i am unable to connect anyone on your number [protected] (Mentioned on card back side) and even if it connects your people themselve not able to resolve query properly. I written an email to firstname.lastname@example.org given by ICICI customer care executive and not surprised when got undelivery email back.
I Already received replacement card for my old card.
Please revert on this email ASAP to close this issue.
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