[Resolved] ICICI Bank — MAB | |||
My Daughter Ms.Abhipsa Chauhan operates an youngstar saving account No.[protected] with ICICI bank, Mission Street Branch, Pondicherry. I saw some deductions in her account. the details are as follows. 12.09.12 MAB for May Rs. 112.36 24.09.12 MAB for July Rs. 112.36 Yet to receive Statement, but there is another debit for 112.36, must be for MAB, please check. The required QAB has been maintained.Through detailed searching on the Internet I was able to find that your bank has changed the system of minimum balance from Minimum Quarterly Average Balance to Minimum Monthly Average Balance since April 2012. But, it is very DISAPPOINTING to note that your Bank did not inform about this major change.You send so many mailers, but fail to inform regarding this change. The above mentioned wrong deductions from her account must be credited back immediately. Since your bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to her account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Sandeep Chauhan Gaurdian of Abhipsa Chauhan Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Hi Sandeep,
We have made a note of the account number and our official will get in touch with you to address your concern.
Regards,
ICICI Bank Customer Service Team
We have made a note of the account number and our official will get in touch with you to address your concern.
Regards,
ICICI Bank Customer Service Team
you have drawn an amount from my account in the name of MAB without any information... if this happens again i have to go to higher authorities without any option...
My account has been debited with Rs. 342 towards MAB, where as while opening a account with ICICI at Medchal branch I was intimated that if i give a standing instruction of min Rs. 1500 towards PPF, I can use this account as zero balance account. I kindly request you to reverse the debited amount and rectify the issue and do the needful at the earliest. Even this issue was intimated Medchal Branch Manager MR. Praveen, but till date no action has been taken to reverse the amount.
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ICICI Bank — MAB Charges
I operate a joint savings account No.[protected] with ICICI bank, Mission Street Branch, Pondicherry, since April 2003. I saw some deductions in my account. the details are as follows.05.09.12 MAB for April Rs. 382.02
24.09.12 MAB for July Rs. 393.26
03.10.12. MAB for Aug Rs. 280.90
I have been maintaining minimum quarterly average balance of Rs. 10,000 in my account.Through detailed searching on the Internet I was able to find that your bank has changed the system of minimum balance from Minimum Quarterly Average Balance to Minimum Monthly Average Balance since April 2012. But, it is very DISAPPOINTING to note that your Bank did not inform about this major change.You send so many mailers, but fail to inform regarding this change.
The above mentioned wrong deductions from my account must be credited back to my account immediately.
Since your bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.
Sandeep Chauhan