[Resolved]  ICICI Bank — Debit to my Savings Account without intimation and that too of ICICI Bank Credit Card which was cancelled 7 Years back.

Address:

Maharashtra

Dear Sir/Madam

I am attaching my complaint that was sent to ICICI Bank for debiting my Savings account without intimation and the O/S that has been debited is of ICICI Credit card which was cancelled 7 Years back ie 2004.

Request you to pl help close this case as i am not ready that ICICI Bank takes the rights to touch my Saving account without any intimation .

On the 11th May 2011, I had been to the ICICI Bank ATM in Pune to check what my balance is in the savings account and I was surprised to know Rs 13727 has been debited to my account on the 28th April 2011. I really didn’t know that this amount was debited for what? However I got to know latter that this amount was Outstanding towards an ICICI Bank Credit Card number [protected] which I used to use it around 7 years back.
I was quite perturbed due to the above debit as this card was cancelled by me around 7 years back in Rajkot , Gujarat (exact date 16.06.2004) and also there has been no intimation to the undersigned . I called on the 11th May 2011 to your call centre to understand what exactly happened and spoke to 3 executives, Harshit ( CCE), Arun (Phone Banking Officer) and Sunil( Credit Card collection ). The call lasted for an hour or so as I wanted to know couple of things on how does ICICI Bank functions .
I was promptly replied by Arun and Sunil that this O/S is pertaining to my Credit Card and since I had not paid the bills the same is debited to my account. I asked them the following questions
1. How can ICICI Bank debit my Savings account without any intimation to the Savings Account Holder?
2. Who has decided on the amount that has been debited is the correct one, as no call to me has been made – Is it unilateral decision taken by the ICICI Bank?
I was told by Arun and Sunil that ICICI Bank has the right to do the debit internally as I have signed the CAF (Customer Application Form) in which I must have ticked marked that point. I then requested both that under the RTI Act ( Right To information) would like to have the RBI rules which governs the Financial Institutions which clearly states that ICICI Bank has the right to debit the savings account of a customer without any information. (Request you all to go through the call recording Date : 11th May 2011 ,time : 7.05PM).
I even told them that ICIC Bank could link this CC O/s to my Saving account then why was it difficult for them to get in touch with me as the Saving Account has the address as well as the Phone number which is being used by me ( I am sure you too could get the number easily and call me on the 12th May 2011). To which again I was told that these details are not to be shared by ICICI Bank with ICICI Credit Card team. Everything seems to be messed up in ICICI and as per ICICI Convenience processes are made. Customer seems to be the last priority.
Also when I asked Sunil that I am also a ICICI Demat account holder and tomorrow if some dispute happens will ICICI Bank take all my Shares in their name , to which he said that may be ( Pl go through the call)This is atrocious and so Unprofessional. I have been hearing the unprofessional behavior and way of functioning of ICICI at my occasions in media but I still continued to patronize ICICI hence having a Demat Account worth 9 Lakhs , Credit Card having monthly spend of 30K since last 7-9 Years and a savings account. Trust this has to be closed and will ensure may more does it.
Trust both Specially Sunil were unable to give proper justification to my points raised and kept saying that the debit is an internal process to ICICI Bank. My point then is that there are N number of customer who feel that their amount is safe in the hands of ICICI Banks, which is so untrue.
As it is ICICI bank which debited my Savings account without any intimation for an O/S on a Credit Card which was cancelled 7Years back( Copy of which will be shared at appropriate time with ICICI, RBI , Consumer forum and the media ). I would like ICICI to furnish the below demands in next 24 Hours ( Infact I had demanded this on the 12th May 2011 hence ICICI have got 5 Days to get the proofs.) I am also sure before the debit could take place ICICI Bank and Credit Card team must have done their home work thoroughly. Hence should not take more than 24 hours from the time you receive this mail. ( At least I am having a courtesy to Inform ICICI before I can take further action and not like ICICI Bank to debit my Savings Account without intimation.)
• RBI Rules where it states that ICICI Bank has the rights to debit a Savings account of a customer without intimation
• All the Transaction receipts post cancellation
• The amount debited will be a unilateral decision and no consent on the same will be taken from the Savings account/Credit Cards holder will be taken.
Once the above is furnished I would send the cancellation of the Credit Card acknowledgement done by ICICI bank.
Earlier also for some issue I had to get in touch with Mr K V Kamath and I am sure this time I have to get in touch with Ms Kochar.
Once again I reiterate in next 24Hours ( from the date of receipt of this mail) if I do not hear with justified reasons from ICICI Bank , I will have to take the matter to the highest level.


Regards

Shailesh Nandanwar
[protected]