[Resolved]  ICICI Bank — Charges

-----Original Message-----
From: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Date: Monday, April 27, 2009 08:15 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: Product: Credit Card / Old Customer / [protected]@in.com
Title: Mr.
First Name: Ketan
Last Name: Gawand
An ICICI Bank Customer: Yes
Product: Credit Card
Account No: [protected]
What would you like to say: Dear Customer care
I have a Credit card [protected] . I have taken a Personal loan on same of 47000 in April 2006 .
I am regularly making Payment through my ICIC acoount Net banking[protected] for the past 2 years .
I was working with Solvay Pahrma and my communication address was same for the above mentioned card .
I have changed my Job in April 2008 but failed to intimate ICICI about the same .
Today When I visited my Old Office (Solvay ) I have received my Credit card Statement which shows an outstanding of Rs. 8000 + which I was completely unaware of .
I called up customer care and they informed me that in the month of September 08 Payment was not received from my Account .
I have given a standing Instruction to Pay Rs . 1400 on Every 9th which is Higher than My EMI .
I have another credit card [protected] which has an installment of 4175 and I pay Rs.4300 for last 12 months .
I am sure you will understand my situation .
I am with ICICI for last 6 Years and have never defaulted on my payments .
This has happened because of lack of communication .
I have not received nay intimation at my Residence or SMS or call in last 9 months .
I sincerely request all to waive of these charges .
I promise you there will be not default in payments from my side going forward .
I also request you change my contact details to my Residential address
Thanking you in Anticipation
E-mail address: [protected]@in.com
Telephoneno:+[protected]
Correspondence address: 703 kishor villa
Old Prabhadevi Road
Mumbai 400025
City: mumbai
Country: India
Pin Code: 400025

Dear Ketan,

We apologise for the inconvenience faced by you. We'll get in touch with you shortly and work to resolve the issue.

Regards,
ICICI Customer Service Team.

Hi Anita,

We are sorry to hear about your experience.We have made a note of your account number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.