[Resolved] ICICI Bank — ICICI bank Lost my cheque | |||
Hi All, My name is Nikhil Kumar & I am so fed up with the services of my home branch (Marol, Andheri East, Mumbai). I dropped a cheque in favor of one of my friend on 4th Dec 2011 which was a self cheque. I got a call from ICICI bank says that it's a self cheque so it can't be credited to your account. They returned the cheque to my branch, that's fine. When I went to collect my cheque, your executives said that it has been misplaced and give us 1 or 2 days. I again visited the branch after 2 days and they again said the same line. I had been there 5-6 times and called them more than 20 times but I am not getting any proper reponse. The person is saying that your cheque has been misplaced by my staff and we are really sorry but we can't do anything. It has been more than a month and I am just fed up with this . We have no contact with the person who has given us the cheque (our previous landlord). What should we do now as we are in loss of RS 7000 and ICICI bank is not giving any response? Please advise me. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi,
I have already done that and they are taking the responsibility of this. I am in the loss of INR 7000 and who's going to pay that? Should I file a case against them or go to consumer court?
Please refer the below mail from them
Dear Mr Kumar,
Further to our e-mail of January 7, 2012 we would like to inform you that we have investigated your concern. As per our investigations, we are unable to locate the cheque no. 003822 deposited by you. We sincerely apologise for the inconvenience caused to you in this regard.
We understand that our official Mr Ashish Rathod has spoken to you and appraised on the matter. We have issued a letter confirming that the above mentioned cheque deposited by you has been misplaced by us, which you can provide to the drawer to issue a fresh cheque.Further, in case the said cheque has been debited from the drawer's account we request you to provide debit certificate to enable us take necessary action on the matter.
Based on your feedback we have sensitized the relevant team and appropriate measures have been taken to avoid such incidents in future.
We thank you for writing to us.
Sincerely,
Prachi Chandanapurkar
I have already done that and they are taking the responsibility of this. I am in the loss of INR 7000 and who's going to pay that? Should I file a case against them or go to consumer court?
Please refer the below mail from them
Dear Mr Kumar,
Further to our e-mail of January 7, 2012 we would like to inform you that we have investigated your concern. As per our investigations, we are unable to locate the cheque no. 003822 deposited by you. We sincerely apologise for the inconvenience caused to you in this regard.
We understand that our official Mr Ashish Rathod has spoken to you and appraised on the matter. We have issued a letter confirming that the above mentioned cheque deposited by you has been misplaced by us, which you can provide to the drawer to issue a fresh cheque.Further, in case the said cheque has been debited from the drawer's account we request you to provide debit certificate to enable us take necessary action on the matter.
Based on your feedback we have sensitized the relevant team and appropriate measures have been taken to avoid such incidents in future.
We thank you for writing to us.
Sincerely,
Prachi Chandanapurkar
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2604697 ' in the subject line.
Regards,
ICICI Bank Customer Service Team