[Resolved]  ICICI Bank — No support for fraud happened on credit card

Dear Sirs, Pls. note that in the month of Feb-2013, I applied for ICICI bank (Visa Coral). on 06-Mar-2013 at 12:40 PM, when I was having lunch in my office canteen, I received SMS that a transaction happened on my credit card in foreign currency for some unknown seller. At 12:46 PM (within 6 minutes of transaction), I reported the same to ICICI bank helpline. They informed that multiple transactions are happening for the same. I informed all are fraud transactions. Hence they blocked the card. On the other they informed that 1 transaction was successful. I informed that none of these transactions were done by me but very poor response received from ICICI bank. They informed that since 3D secure transaction happened, hence I will be required to pay. No other support was provided. When I searched on various websites, noted that many similar issues happened during that period. After checking ICICI bank website, I found that CARMEMBER DISPUTE FORM is available. I filled the same and send to their Mumbai Office (as per address mentioned on Form) but till date NO RESPONSE IS RECEIVED. Also as advised by ICICI bank, I have given a written complaint to Police Station near to my home. On the other hand, near to this, similar problem happened with CITIBANK but they resolved the issue within 10 days. Is rule different from Bank to Bank? Also I feel ICICI bank staff must be involved in this act. Otherwise it is not possible than online transaction happen on my credit card without my knowledge (I am experienced card holder from many years and take all precautions as per advice of Banks) What is RBU guidelines for the same? Pls. reply on my CDF form submitted to you through speed post. Regards, Nikhil Gour [protected]. Delhi.