[Resolved] ICICI Bank Personal Loans — Loan Amount credited even after asking them to cancel the application

[Resolved] ICICI Bank Personal Loans — Loan Amount credited even after asking them to cancel the application

S Shashank Mishra

I saw on my net banking account that I had a preapproved loan of 450000 which I could apply for. As I needed funds for my cousins surgery urgently I applied for it on Monday 24th March 08. On 25th I went to Mindspace branch (Malad West Mumbai) and submitted some of the documents (LOan AC no LPMUM[protected] & File no[protected] . On 26th I had given them the blank cheques as well, thats when they (Mr Nikhil ([protected]) informed me that I would get the funds by Tuesday1st April 08. However I received no intimation from them till thursday 3rd april. On Friday morning I was to leave for Bangelore when I got an SMS that the loan was sanctioned and I was asked to contact the branch. The same day I got a call from the bank asking me to contact the branch. I informed them that I did not require the loan any more as I had arranged for the funds from elsewhere because of the delay. The advisor thanked me and said that the loan application would be cancelled. However I was shocked to find that an amount of more that 244000 (I had applied for 250000) was credited to my account. I called the helpline instantly and they apologised for the mistake and said that the amount would be reversed if i visited a loan center (bank branch). I went to the Mindspace branch on tuesday 8th (when I came back from Bangalore). Thats when Nikhil informed me that it was not possible for the bank to reverse it. I explained him the entire scenario but he was insisting that I should have called before the credit happened. He said that he would speak to his loan manager mr Farooq and get back to me. He was absent from duty on 9th & 10th and called me on 11th informing me that I would have to pay Rs. 1000 as cancellation charges apart from the interest for all these days when the amount was in my account which I feel is totally unfair. First of all the money was credited to my account without informing me and now the bank is forcing me to pay interest on this amount. Please help. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Shashank Mishra

I saw on my net banking account that I had a preapproved loan of 450000 which I could apply for. As I needed funds for my cousins surgery urgently I applied for it on Monday 24th March 08. On 25th I went to Mindspace branch (Malad West Mumbai) and submitted some of the documents (LOan AC no LPMUM[protected] & File no[protected] . On 26th I had given them the blank cheques as well, thats when they (Mr Nikhil ([protected]) informed me that I would get the funds by Tuesday1st April 08. However I received no intimation from them till thursday 3rd april. On Friday morning I was to leave for Bangelore when I got an SMS that the loan was sanctioned and I was asked to contact the branch. The same day I got a call from the bank asking me to contact the branch. I informed them that I did not require the loan any more as I had arranged for the funds from elsewhere because of the delay. The advisor thanked me and said that the loan application would be cancelled. However I was shocked to find that an amount of more that 244000 (I had applied for 250000) was credited to my account. I called the helpline instantly and they apologised for the mistake and said that the amount would be reversed if i visited a loan center (bank branch). I went to the Mindspace branch on tuesday 8th (when I came back from Bangalore). Thats when Nikhil informed me that it was not possible for the bank to reverse it. I explained him the entire scenario but he was insisting that I should have called before the credit happened. He said that he would speak to his loan manager mr Farooq and get back to me. He was absent from duty on 9th & 10th and called me on 11th informing me that I would have to pay Rs. 1000 as cancellation charges apart from the interest for all these days when the amount was in my account which I feel is totally unfair. First of all the money was credited to my account without informing me and now the bank is forcing me to pay interest on this amount. Please help.