[Resolved]  ICICI Bank — Salaried Account Status changed automatically

Address:

Pune, Maharashtra

Why nobody at ICICI bank, cares for customers??? I was having salaried account with them since sept 2008 and suddenly in feb 2011 it changed to normal saving account. how come is it possible without informing me???

now they want me to come to bank and submit so and so document.. a complete hell....

********************************************************************************...⇄

Dear Ms. Giri,

We understand your concern.

As informed to you in our previous e-mail we are unable to update your account with the new Salary code as this facility is currently unavailable through this channel.

Hence, we request you to visit any ICICI Bank branch along with your valid Identity proof, a letter from your HR to update the new Salary code in your savings account.

Looking forward for your co-operation, in helping us serve you better.

Sincerely,

K Vanitha
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

-----Original Message-----

Subject: RE: Fund Transfer

why this apologize email??? Is this apology is of any use for me??? I am very disappointed by the service of ICICI bank. IF IT?S NOT MY MISTAKE THEN WHY SHOULD I SUBMIT ANY DOCUMENT for changing the account status code??
-----Reply Separator-------Dear Ms. Giri,

We apologize the miscommunication provided to you.

Further to our telephonic conversation on your mobile number on August 03, 2011 at 11:00 a.m., informed that once the new Salary code is updated in our records, we will be able to reverse the NEFT charges levied from your savings account.

Hence, we request you to visit any ICICI Bank branch along with your valid Identity proof, a letter from your HR to update the new Salary code in your savings account.

We will be unable to update the new Salary code details in your savings account as this facility is currently unavailable through this channel.

Looking forward for your co-operation, in helping us serve you better.

Sincerely,

K Vanitha
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

-----Original Message-----

Subject: RE: Fund Transfer

Could you please clear my one doubt after that i will be able to decide whether i should continue with ICICI bank or not.

I had sent an email To ACCOUNT MANAGER with Subject : Fund on Transfer Date : 08/04/2011

With Email body::
Heoo Sir/ Madam,

Now a days whenever i transer some to non-icici bank, i am being charged some amount.
I have a salaried accoutn with ICICI and it was not happing earlier. It is happening since 1.5 month.

Could you please let me know why it is happening.

-Thanks,
Puja.


In this email i have clearly mentioned that i have a salaried account with ICICI.

To this email i had received the reply as mentioned below::
>From ACCOUNT MANAGER Subject : RE:'ICICICARE=[protected]' Fund Transfer Date : 08/04/2011
Greetings from ICICI Bank.

We have revised our schedule of charges and the charges on NEFT transactions are applicable from February 14,2011 which is Rs. 5 plus applicable service tax.
We look forward to more opportunities to be of service to you.
Sincerely,

Shabana Shaikh
Account Manager
ICICI Bank Limited


"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"


"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."


Do you still feel i should submit any document and go ahead with this bank??? Please clarify my doubt that even if i had mentioned tthat i have salaried account with ICICI why i received this kind of reply.

Awaiting a quick reply so that i can take necessary action.

-Thanks,
Puja.


-----Reply Separator-------Dear Ms. Giri,


We understand your concern.

We will be able to action on the charges reversal based on the Account status. If the Account status is changed to exempted list than we will be able to process the request for the charges reversal.

However, request you to submit the relevant documents as communicated by Bank official at the branch to modify Salary status code.

We tried to contact you on the mobile number on July 29, 2011 at 4:25 p.m., however we could not establish a contact.
Please provide us with your alternate contact number along with preferred time ( between 7:00 a.m. to 7:30 p.m.) of contact for quicker resolution.
We look forward for your co-operation in helping us serve you better.

Sincerely,

Prasanna Lakshmi
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."





-----Original Message-----

HI..I will submit the form .. provided the money [i have paid in various transactions as normal account till now] will be refunded back to my account. Other wise a big no from my side. If its okay with the back you are most welcome. if not.. kindly reply i will then change my salaried account to some other bank. Thanks!!!

-----Reply Separator-------Dear Ms. Giri,

We value your relationship with ICICI Bank.

According to Service Reference Number SR[protected], we understand that our official has contacted you and you have agreed to submit the status code updation form.

We are looking forward to your co-operation and assuring you the best of our services.

Sincerely,

Swapna P
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."


-----Original Message-----


yeah i do have received the call... but have already told the representative that it is not my mistake that my account status code is not updated in your bank..i am not going to submit any document as it is totally bank's mistake.

very sorry to inform you but i would like to change my salaried account from ICICI to other back as i am very unhappy with ICICI.

This is not just the matter that i am paying rs 5.00 or so for NEFT transactions.. but its really hard to believe that a bank which says we are very concerned about its customer does such mean things.. its really a poor bank and has poor service.

-----Reply Separator-------Dear Ms. Giri,


We value your relationship with ICICI Bank.

According to Service Reference Number SR[protected], we understand that our branch official has contacted you and informed to submit a request letter for status code updation at the branch.

We are looking forward to your co-operation and assuring you the best of our services

Sincerely,

Swapna P
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."




-----Original Message-----

Are these charges applicable on salaried account as well. If yes then, better i would like to switch my salaried account to some other bank because they are not charging anything like this.