[Resolved]  ICICI Bank Pvt Ltd — Non dispersal of money by ATM

Address:

Delhi

I withdrew rs 12500 from an atm in Aligarh on aug 08th 2010.The atm screen showed unsuccesful transaction.I tried again with same response.I took card and went to another atm in the same premises.I withdrew rs 5000 from the atm first.Again i tried to withdraw same amount and the screen said insufficient balance.I took out the mini statement from the atm and it showed rs12500 deducted from the account but the money was never dispensed bty the atm.I complained to ICICI bank in aligarh in written and then in my branch in vikaspuri,but of no avail.Its been reported to nodal officer with ICICI bank as well as to RBI.But they all say that mony has been dispensed.
The problem is that as per ICICI,I have withdrawn rs 12500 as well as rs 5000 from the first atm(which gave me error twice and the money never came out.).And i only enquired about the money at 8.22pm at which my money is deducted from account as per my bank statement.Now the ICICI bank is not able to answer that if I have withdrawn rs 12500 from the first atm,then at what time did the transaction took place.Also why in the world would it not reflect in my bank statement.Also how can it show that I have withdrawn money from the first atm when it never dispense any money and I only got error twice.I only withdrew from the second atm, machine.Also when I got error from the first atm,I went to second atm machine.Please help to get my money from ICICI bank as I am being cheated.Also I can provide any documentry evidence if required.I can be reached at [protected].