ICICI Bank Pvt Ltd — ATM withdrawal

Address:Mumbai City, Maharashtra

I have an account with union bank of India. And while withdrawing money from I have an account with union bank of India. And while withdrawing money from ICIC ATm ,Nariman point branch , the power of only ATM in the bank premises got down, due to some failure of bank electronic equipment.As , my ATM card and Money stucked into the ATm. And the bank officials are saying, they will destroy my ATM which is o[censored]NION bank of india, warje-malvadi branch, Pune-411052.
This is not my fault, thats all bak fault and even I had waited over their for an hour, the light come backs, but they refuses to give my ATM card back, as they said they will only destroy my card. Now as a customer its not my fault, but I have to pay extra charges for my new card, even I don't know when exactly they will refund my money Rs 2200.This is major issues with these banks,where they only say 'HUM HAI NA " to disturb the customer ..
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Dear Saurav,

We are from ICICI Bank and are sorry to hear about your experience. Please approach your respective bank regarding the discrepancy. We will extend our full co-operation and assistance.

Regards,
ICICI Bank Customer Service Team.

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