ICICI Bank — COURT CASE | |||
TO WHOMSOVER IT MAY CONCERN / Dear Sir/Madam, RE:- FILING OF CASE AGAINST ICICI BANK IN CONSUMER FORUM This is to bring your kind attention that I have following accounts with your bank . 1. a/c [protected] 2. a/c[protected] 3. a/c[protected] 4. [protected] 5. [protected] For the last more than 10 days your bank has failed to provide basic service of online banking and problems faced in these accounts are listed below: 1. Accounts ( operative accounts) show balance as zero where as there is sufficient balance in account. 2. Accounts are showing balance of 16th May 26, 2011 and there after accounts are not updated so I failed to get the latest balance of accounts. 3. I cant see the statements of above accounts as message comes there is no transaction for this range. You just cant see any statement/any transaction . 4. I am not getting any message/alerts on completion of ATM transactions. On withdrawal of cash also I am not getting any message for above accounts. 5. Since I am not able to see the updated balances everytime I have to phone to local branch for knowing the balance and sometimes I hve to wait for 10-15 minutes before finding the the balance. Above all these problem has actually started after migration of your branch to Icicibank. In view of above this is a clear cut case of failure on the part of icici bank to provide basic services (i.e. on line banking ) and this comes well within the definition of failure to provide service as per consumer forum guidelines. If my above problems are not sorted out then I will be forced to seek the help of consumer forum. This has been already communicated to your local br. Manager. Thanking you. Mohd. Anees CC to Chairperson _ for information and n/a in the matter Was this information helpful? | |||
2 Comments | |||
Comments
Thanks for your comments . You need to think why you allowed such type of matter to escalate to this level that I hve to take up my problems at this forum.I dont want only assurances but my problem should be solved without further delay.
Mohd. Anees
Chartered Accounant
Mohd. Anees
Chartered Accounant
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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We are sorry to hear about your experience.We have made a note of your account numbers. We'll contact you and work to address your issue at the earliest.
Regards,
ICICI Bank Customer Service Team.