[Resolved]  ICICI Bank Savings Account — Refusal to close or delay in closing the accounts

I have an existing ICICI bank account with their JP nagar Branch in Bangalore.The bank has deducted an amount of Rs 112 twice for a single statement availed by me.When the customer support was contacted they gave a false reason saying that the statement was taken twice once on 12/08/08 and on 20/08/08 when in fact i had taken only one statement on 12/08/08.The bank did not revert the amount.Subsequently i decided to close the account.After paying 281 rupees towards the same and handing over my ICICI cheque leaves and the ATM debit card i observed that the account has not been closed even after a month.At the time of closure request (06/09/08)they acknowledged the closure (after payment of 281 rupees towards closure)with a acknowledgement receipt and assured me that the account would be closed in 2-3 weeks.Since the account was not closed by the bank even after a month i registered a complaint regarding the same
After lodging a complaint with customer support and through my netbanking support the customer support contacted me saying that 500 Rs more would be required towards the same.When questioned why wasnt this intimated when i had earlier visited the branch in person on 06/09/08 for closure request they reverted back saying that i would be required to co-ordinate with the JP Nagar Branch.

I have been harassed too long by this ICICI branch at 75/A, 100 FEET ROAD, 6TH PHASE, JP NAGAR, BANGALORE, 560 078.KARNATAKA.My patience has been really tested by this fraudulent bank
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

hello sir

pls close my account (account number is[protected] drive-in center)

Thanks

Riyazuddin

ICICI Bank — Refusal to close Bank Account

I have an ICICI Bank savings account. The account has been nearly dormant for over a year now. Now that I wish to close the account, the bank tells me that I need to clear the debit balance which has been generated in the account. At the time of the account the opening, I had been clearly told that the account is a zero balance account. The account opening officers name is Mr Bagaria, who used to work with ICICI Bank Nepean Sea Road branch. If you expect me to clear the negative balance, please show me any of the correspondence made by the bank stating that my account has in sufficient funds and I have been charged a penalty for the same. There have been no statements sent to me over the past 1 year or more. Also, when I personally visited the branch the manager told me, he shall check and revert to me for the closure, but no action has been taken on that front. Now they expect me to pay the debit balance and then only are the willing to close the account. Please advice
Dear Mr. Mehta,

We are sorry for the inconvenience caused to you. Please write to us with your contact details at [protected]@icicibank.com and we will get in touch with you at the earliest to address your concern. Kindly refer "644975" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23620
    Pending
    2044
    Resolved
    14252
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information