[Resolved]  ICICI Bank — transaction dispute

Address:

Bangalore, Karnataka

HI Team

My name is sayed khaleel i am having the savings a/c in icici bank a/c no[protected] . As per the service request no sr[protected].I raised complaint stating that i was trying to withdraw the amount of 25 thousand through icic bank ATM sirsi branch pincode 581402 . in which i got only 20 thousand rupees only in hand remaining 5 thousand rupees didn't get processed. but as per the statment shows that 25 k it's been debited from my a/c on same day and even service request has been closed stating that amount has been withdrawn from atm. If this is the case i asked bank people to check with the branch manager same has intimated to him on same day. and he said he will be taking care. I am not at all happy with the service which was given from icici bank. After raising the sr i didn't get any update and sr has been closed without doing any prechecks. I asked bank people if the amount has already been withdrawn then let me know the currency number which was deducted from your bank atm no response
I raised 2 service requests ie SR[protected] SR[protected] didn't get the response and both the sr have been closed without any resolution


Note : i got the credit 30k on 27/12/2011
in which i was trying to withdraw 25k on 28/12/2011
10k withdrawn on 28/12/2011 success
10k withdrawn on 28/12/2011 success
5k on 28/12/2011 not successed (disputed amount)
and remaining 5k has been withdrawn on 29/12/2011 from the same Atm

My dispute is only about the 5k which i was trying to withdrawn on 28/12/2011 from icic bank atm same has not done. and as per the bank a/c it shows that amount is already been debited

feel free to call me on [protected]