[Resolved] ICICI Bank — Unauthorised transaction

RajeevPreetha

from Delhi, Delhi

Address:

Vadodara, Gujarat

I am Rajiv Nair andMy ICICI Credit card No is [protected]. Yesterday night some body have done 10 nos of transaction of total amount Rs 14526,
I got the details of transaction from ICICI by mail as below.

1.Your ICICI Bank Credit Card XXXX0002XXXX0002XXXX0002 has been used for a transaction of INR 1,010.00 at ACCELYST SOLUTIONS-AVE (September 03, 2012; 00:12:45 hrs.). Available credit balance on your card is Rs. 14,964.39 and total credit limit is Rs. 60,000.00.

2.Your ICICI Bank Credit Card XXXX0002XXXX0002XXXX0002 has been used for a transaction of INR 1,010.00 at ACCELYST SOLUTIONS-AVE (September 03, 2012; 00:16:01 hrs.). Available credit balance on your card is Rs. 13,954.39 and total credit limit is Rs. 60,000.00.

3.Your ICICI Bank Credit Card XXXX0002XXXX0002XXXX0002 has been used for a transaction of INR 1,498.00 at PAYTM MOBILE SOLUTIONS (September 03, 2012; 00:20:28 hrs.). Available credit balance on your card is Rs. 12,456.39 and total credit limit is Rs. 60,000.00.

4.Your ICICI Bank Credit Card XXXX0002XXXX0002XXXX0002 has been used for a transaction of INR 1,498.00 at PAYTM MOBILE SOLUTIONS (September 03, 2012; 00:23:22 hrs.). Available credit balance on your card is Rs. 10,958.39 and total credit limit is Rs. 60,000.00

5.Your ICICI Bank Credit Card XXXX0002XXXX0002XXXX0002 has been used for a transaction of INR 1,498.00 at PAYTM MOBILE SOLUTIONS (September 03, 2012; 00:27:06 hrs.). Available credit balance on your card is Rs. 9,460.39 and total credit limit is Rs. 60,000.00.

6.Your ICICI Bank Credit Card XXXX0002XXXX0002XXXX0002 has been used for a transaction of INR 1,010.00 at ACCELYST SOLUTIONS-AVE (September 03, 2012; 00:32:21 hrs.). Available credit balance on your card is Rs. 8,450.39 and total credit limit is Rs. 60,000.00
7.Your ICICI Bank Credit Card XXXX0002XXXX0002XXXX0002 has been used for a transaction of INR 2,996.00 at VODAFONE-BILLDESK (September 03, 2012; 00:37:16 hrs.). Available credit balance on your card is Rs. 5,454.39 and total credit limit is Rs. 60,000.00.

8.Your ICICI Bank Credit Card XXXX0002XXXX0002XXXX0002 has been used for a transaction of INR 1,010.00 at ACCELYST SOLUTIONS-AVE (September 03, 2012; 00:41:17 hrs.). Available credit balance on your card is Rs. 4,444.39 and total credit limit is Rs. 60,000.00.

9.Your ICICI Bank Credit Card XXXX0002XXXX0002XXXX0002 has been used for a transaction of INR 1,010.00 at ACCELYST SOLUTIONS-AVE (September 03, 2012; 00:46:54 hrs.). Available credit balance on your card is Rs. 3,434.39 and total credit limit is Rs. 60,000.
10.Your ICICI Bank Credit Card XXXX0002XXXX0002XXXX0002 has been used for a transaction of INR 2,996.00 at VODAFONE-BILLDESK (September 03, 2012; 00:55:12 hrs.). Available credit balance on your card is Rs. 438.39 and total credit limit is Rs. 60,000.00

kindly help. my contact no. is [protected]
Adress B/109 Aum nagar,Sussen - Tarsali Road, Vadodara -9.
Mail nair.[protected]@siemens.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Vikash Agarwal

from Kolkata, West Bengal

ICICI Bank — Unauthorised use of credit card

I am holder of ICICI Bank credit card, on 18/04/2009 and 20/04/2009 my card had been debited with 25739.28 which are not done by me.
I have lodged a complain with the company vide SR[protected] but no action has been taken till date and they had also charged late payment fees for the above amount.

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr Vikash,

We're sorry to hear about your experience.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

amitvikramfx

from New Delhi, Delhi

Dear Rajeev Sir,

It seems like some one hacked your credit card
information either through your recent online transaction or through
your recent POS transaction.

1. File a dispute with your bank as soon as possible.
2. Disable this card permanently and forget about this card and
destroy card properly as deactivated card also my be misused.
3. File Police complaint also.

Do's and Don'ts
1. In future do not use your credit/debit card or netbanking in public
places like cyber cafe, offices, clubs etc.
2. Always use Personal Computer.
3. Always use Mozilla Firefox in "Private Browsing Mode".
4. Use Keyscrambler Software.
5. Always use Upto date windows and Internet Security.

It seems like some one recharged his/her mobile phones, so if you make
Police Complaints they may catch suspect immediately. Take action now
as they may stop using that phones as its balances finished.

Thanks & Regards,
Amit Vikram
+[protected]

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Rajeev,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team