[Resolved]  ICICI Bank — Very Poor Customer Service

Address:Maharashtra

On 28/01/2013 I had called up ICICI Bank from my mobile [protected] at 9.18pm from Pune. This was regarding a query regarding my NRE ac. After dialling their Indian customer care no and after entering the ac details as per the instructions from the recorded voice; I was told to wait to get connected to the customer care agent. Later I was told to wait 30 seconds to get connected.After waiting for nearly 10 minutes and listening to their services and other offers I had to disconnect the mobile phone as I did not want to waste further time. For all this waiting and listening to their sales talk, I had to pay for the call as they do not have a toll free number locally. I want to ask, what is the point of being considered a privilege banking customer when u have to go through all this crap. In a way you as the customer are paying for their advertisement and sales talk by being put on hold for several minutes, without even getting any answer to your queries. And they call this customer care, where u as the client end up paying for the calls made to customer care. They should not make the customer wait for more than a minute if they are not capable of attending to the customer. I wonder what is their deal with the mobile operaters, making customers wait unneccessarily, ultimately the customer ends up paying for the call of 5 to 10 minutes of wating.
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Aug 13, 2020
Complaint marked as Resolved 
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ICICI Bank — Very poor customer service!

this is with reference to a personal loan of Rs.45000 that i took from icici bank with loan a/c no. -LIDEL[protected] in 2006....and i have paid all the installments except 2 and the reason for not paying those 2 installment is that i have not received the loan sanction letter so far and any details regarding the charges. so i want the sanction letter with all the charged on loan with proof.
I applied for personal loan and was informed that loan was approved within 5 days. I was told that I would receive a DD within 2 days. Its been more than 15 days I still haven't received it. I spoke to loan dept mgr however no use.
Sub : Change of mailing address & contact in regard to my Credit Card

Dear Sir,

I have just now placed a request to change my mailing address & contact no over your Customer Care help line at Mumbai.

This is to inform you that I have been shifted to Mumbai from Kolkata. My Credit Card details are given below with NEW MAILING ADDRESS & CONTACT NO.

Please arrange to confirm to my mobile on updation of my change of address at your end.

Credit Card No : [protected]

Mumbai Address : C/O.T.V.Krishnan
Flat No.A-504, Shankar Enclave,
Ashoke Nagar,
Kandivali(East),
Mumbai -400101.

Res No.[protected].
Mobile No.[protected]

Thanking you,

Yours faithfully,
Amit Chakraborti
The worst customer service by any bank, that award goes to ICICI.

Useless illeterate and unqualified staff. First the staff needs good manners and communication skills..

SHAME on India's biggest private bank.

ICICI bank, management atleast wake up and teach your employees the basic human values on how to deal with honoured customers.

Your staff is suitable for BUTCHER jobs and not BANK jobs...
Hi,
It is better to invest in nationalized banks than these private banks who are inefficient as compared to nationalized banks. The reason being the employees recruited in nationalized banks have to fulfill a certain criteria and a must level of qualification along with clearing of tough entrance exams unlike te private banks where employees do not haveto go tough screening tests nor background checks.

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