ICICI Bank — waiving of credit card balance

Address:

Coimbatore, Tamil Nadu

sir,
As I approached the bank credit card recovery dell to know the amont to settle my credit card balance. They gave

some waivery for my repayment. I asked the calculations of waiving as per rbi guideline. But they refused as well as

abused in return. here is my request where can I get guidelines of waiving the balance amount settlement to private

banks credit card