[Resolved]  ICICI Bank — WRONGFULLY DOUBLE ADDED CHARGES

Address:

Mumbai City, Maharashtra

Dear Sir / Madam,
CARD NUMBER : [protected]
NAME OF CARD HOLDER : MANILAL P. SEJPAL
I am a senior citizen and holding this card since 9 – 12 years and I have always paid the regular payment in full and in time. Never has any part payment made by us upto 2007.
The problem started when I had registered utility bill payment with our credit card for my electricity bill and telephone bill.
I received your first statement in the month of 2007 in which your bank has charged me double payment for the electricity bill and telephone bill . The copies of the few credit card statements is attached herewith wherein you can clearly make out that the charges have been added twice in the statements.
Lots of verbak complaints have been made by me to your bank about the same during the year 2007 but no suitable reply has ever come from your side. After 5 – 6 months you have started to send single bills charges for the electricity and telephone bills.
I have paid the amount for which I have used your card and whatever excess amount your bank has charged to me after calculating all interest and late payment charges the same was not paid by me as the charges were wrongfully added. All these charges which have been added up are all the late payments and interest added on the wrongly debited amounts.
Before 1 year back I received a notice from your lawyer Mr. Fernandes and My lawyer gave a suitable reply to the same attaching all copies of required statements but till today no reply has come from your side. This shows a very lax part on the part of your bank in replying back to such valuable and genuine customer.
After the notice, calls started coming from your so called recovery agents regarding the wrongly added charges to be paid up and threatening me and my family members on phone, using foul mouthed words and that too even from a lady who calls herself Noorie from the following numbers – 022 – 28565857 / 28565858 / 28563323 and who also introduces herself as the ICICI bank employee . Moreover I even got a call from Mr. Pavan Kumar from the following number – [protected] who also introduced himself as an ICICI bank employee. This lady called Noorie uses foul mouthed words even going on mothers and fathers never ever accepted from a lady of our esteemed country wherein we hold our ladies of our house or any other lady of our country in high esteem. Moreover introducing herself as an ICICI bank employee she not only is spoiling the name of the bank and I do not get how can your bank employs such people.
Your recovery agents too visited my residence and after going through all the documents they said the bank has really wrongfully charged double payments for the same bill (you too can verify the same from the statements attached) and then they say they will revert back to me but till date they have never replied back but once again the threatening calls start coming from your bank employee Ms. Noorie from the above numbers.
She also calls my neighbours on the following numbers and threatens them too and uses foul mouthed words too :
022 – 25064137 Mr. Kirti Doshi
[protected] Mr. R. J. Fernandes
Sir / Madam please note that if your bank wants to settle the matter amicably and peacefully kindly send your bank officer to my place of residence and not any recovery agents who do not have any knowledge about the same or about the banking system.
Sir /Madam if your bank does not want to settle the matter amicably and peacefully I will file a suit against your bank regareding the same in the court of law.
CC : Ms C. Kochhar (Managing Director and CEO)
Mr. V. Prasad (Joint General Manager & Head Credit Cards)