ICICI Banking — ATM Transaction

Address:Andhra Pradesh

Hi Team,

I have used the ICICI debit card at HDFC ATM, Madhapur-Hyd today morning and the transaction is not successful, but it shows the amount of 3000/- is being deducted from the account and Immediately it being reflected in my online account as well. i have approached the phone banking service as well in regards to this and they have address that the amount would be refunded in the 24 hrs at it is the privilege account.Can you address me the issue clearly whether the issue is ATM problem or Banking issues or will money be refunded or not ???

Regards,
Basanthi
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Hi Team,

I have used the ICICI debit card at HDFC ATM, Madhapur-Hyd today morning and the transaction is not successful, but it shows the amount of 3000/- is being deducted from the account and Immediately it being reflected in my online account as well. i have approached the phone banking service as well in regards to this and they have address that the amount would be refunded in the 24 hrs at it is the privilege account.Can you address me the issue clearly whether the issue is ATM problem or Banking issues or will money be refunded or not ???
ICICI A/c[protected].

Regards,
Basanthi
Hi Basanthi,

We are sorry to hear about your experience. Please send us your contact number at [protected]@icicibank.com and our official will contact you to address the concern. Kindly refer '3207817' in the subject line.

Regards,
ICICI Bank Customer Service Team

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