[Resolved]  ICICI Collection Department — Insult and Humiliation by ICICI Collection Department

Hi,

I have a credit card from ICICI Bank. From teh last 6-7 months am unable to make the payment due to personal constraints. The collection department person Mr. Muniraju called from Bangalore Bommanahalli Department. I told him that from Feb 2010 onwards i will do regular payments. He asked for the payment on 1st and i told him i will pay on the 11th. But he started shouting at me and insulting me telling it is already overdue and what i was doing from teh last 6 months with my salary. He spoke very rudely in a loud voice and very insultingly. When i asked him to lower his tone he started shouting even louder saying that when teh payment is due i have no right to comment on this way of talking. Is this the way a bank treats its customers? Obviously i will do the payment and not keep it due forever. But this is definitely not teh way a customer is treated. ICICI bank treats its customers very cheaply.

Even before this another person called Yogesh had called me. i told him specifically not to go to my residence and harass my parents. But he did not understand what i told him and promptly landed in my house. This also amounts to torture.

I want action taken on this person Muniraju for insulting, humiliating and tortuting a customer.
Incident happened on 28-Jan-2010.

Thank you
Regards
Janaki