Icici Direct — Suspension of Account

I am holding icicidirect online share trading a/c since last 6yrs. But recently my account was suspended bcos the documents at there place were destroyed in floods. I had submitted my documents twice to a icicibank branch executive of Bhavnagar, but even than my account was not re activated. lastly i had submitted the documents to Ahmedabad branch of icicidirect on 28th june. I have been calling the branch and icici bank call center but my account is not yes activated.