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Hi,
I got an email from the ICICI care once again that the EMI reduction cannot be happened. This is not the resolution I am looking for.
Let an official reach me on my mobile. There is more to talk. I do not want 'Copy Pasted' statements from your rule books.
Please understand that when I have tried to increase the EMI, ICICI has not informed me that it shall be an irreversible act. Why is it saying now that it is not reversible? This way, though I am capable of paying Rs. 25, 000/-, I am falling in trouble because some time back, I just increased to Rs. 50, 000/-.
I got an email from the ICICI care once again that the EMI reduction cannot be happened. This is not the resolution I am looking for.
Let an official reach me on my mobile. There is more to talk. I do not want 'Copy Pasted' statements from your rule books.
Please understand that when I have tried to increase the EMI, ICICI has not informed me that it shall be an irreversible act. Why is it saying now that it is not reversible? This way, though I am capable of paying Rs. 25, 000/-, I am falling in trouble because some time back, I just increased to Rs. 50, 000/-.
Dear Sir,
We understand that our official have sent you an e-mail on August 29, 2013 clarifying your concerns.
Regards,
ICICI Bank Customer Service Team.
We understand that our official have sent you an e-mail on August 29, 2013 clarifying your concerns.
Regards,
ICICI Bank Customer Service Team.
Hello,
Your official has sent an email. Just the email. The same "COPY PASTED" statements. None other than that.
Please check with the official again.. what I have asked her to do and what she did????
When I have to take a new home loan, the home loan executives will be surrounding me. The managers also would respond quite effectively and yes I remember, even a Manager from the Dwarakanagar branch came to my home to get some documents signed.
Now that I have taken loan and in a problem, none of the people in ICICI are interested in looking the issue as an issue.
Your official has sent an email. Just the email. The same "COPY PASTED" statements. None other than that.
Please check with the official again.. what I have asked her to do and what she did????
When I have to take a new home loan, the home loan executives will be surrounding me. The managers also would respond quite effectively and yes I remember, even a Manager from the Dwarakanagar branch came to my home to get some documents signed.
Now that I have taken loan and in a problem, none of the people in ICICI are interested in looking the issue as an issue.
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We are sorry for the inconvenience caused to you. We have made a note of your Loan account details. Our official will get back to you soon.
Regards,
ICICI Bank Customer Service Team.