[Resolved]  ICICI Home Loan — Able to increase the EMI of the home loan upon wish, but unable to reduce it now

Hi, I am the home loan holder of the loan with a/c no: LBVPM[protected]. I was able to increase the EMI upon my wish when I was capable of paying it, but unable to reduce it when I am not capable of paying it. Please find the details below: 1. I have taken the home loan for Rs. 21,50,000/- in the year 2007 with a tenure of 20 years. The EMI started at Rs. 23,300/-. 2. In the year 2009, I have requested ICICI to increase my EMI to Rs. 25,000/-. 3. In the year 2010, I have requested ICICI to increase my EMI to Rs. 35,000/- 4. In the year 2012, I have requested ICICI to increase my EMI to Rs. 45,000/- 5. In the year 2013, I have requested ICICI to increase my EMI to Rs. 50,000/-. 6. ICICI has agreed to all the above requests. 7. Now since I am not capable of paying the heavy EMI, I am requesting ICICI to decrease the EMI to Rs. 25,000/- again. For which it is saying that I need to do a part-payment. Even though the EMI is decreased to Rs. 25,000/-, the whole home loan tenure shall still be 11 years only (well below the approved 20 year tenure.) And also, the EMI I am requesting is Rs. 25,000/- which is higher than the initially approved EMI of Rs. 23,300/-. I sincerely request ICICI has to look into the issue and reduce my EMI.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Sir,

We are sorry for the inconvenience caused to you. We have made a note of your Loan account details. Our official will get back to you soon.

Regards,
ICICI Bank Customer Service Team.
Hi,
I got an email from the ICICI care once again that the EMI reduction cannot be happened. This is not the resolution I am looking for.
Let an official reach me on my mobile. There is more to talk. I do not want 'Copy Pasted' statements from your rule books.

Please understand that when I have tried to increase the EMI, ICICI has not informed me that it shall be an irreversible act. Why is it saying now that it is not reversible? This way, though I am capable of paying Rs. 25, 000/-, I am falling in trouble because some time back, I just increased to Rs. 50, 000/-.
Dear Sir,

We understand that our official have sent you an e-mail on August 29, 2013 clarifying your concerns.

Regards,
ICICI Bank Customer Service Team.
Hello,

Your official has sent an email. Just the email. The same "COPY PASTED" statements. None other than that.

Please check with the official again.. what I have asked her to do and what she did????

When I have to take a new home loan, the home loan executives will be surrounding me. The managers also would respond quite effectively and yes I remember, even a Manager from the Dwarakanagar branch came to my home to get some documents signed.

Now that I have taken loan and in a problem, none of the people in ICICI are interested in looking the issue as an issue.

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