[Resolved]  ICICI Home Loan — Documents not released after foreclosure

I have foreclosed by loan on 26th Sept 09 on my visit to mumbai. I kept requesting your staff for early collection of papers since I had to travel back to Singapore soon, As per contract the Bank is supposed to return the documents in 21 working days but after the stipulated time they gave me only half set of documents. The sellers agreement (who also had a loan with icici) is still (05 Nov 2009) not handed over to me. ICICI Home loan staff at Theen Haath Naka, Thane. keeps telling me to call morning and then says call evening with no proper update as to what is happening to my documents. I am very frustrated with the replies I am getting all around I hope this request is answered in a timely and relevant manner.

Earlier escalation has not recieved any response. The call centre lines are busy and cannot be contacted easily, Even if you are able to reach the call centre support personnel many times it is observed that their systems are down. Replies from Branch Manager as on 5th Nov 2009 1200 hrs, are also futile. He has mentioned his incapability in handling the matter and said that I am free to take legal action against the Bank.