[Resolved] ICICI Imobile Iphone — iMobile system doesn't work
Bangalore District, Karnataka, India
ICICI has provided an application called iMobile form iPhone which can be downloaded from iTune.
To activate this application for Mobile Banking all user needs to send a SMS "imobile iphone" to 5676766(this is mentioned in website) or to[protected]this is mentioned in application).
By this way they are creating confusion on where the SMS should be sent.
The problem lies in whichever number you send this activation SMS to you will get same response "We are unable to process your request at this time please try later."
Me including many other user have tried the same at many point of time in a day thinking sometime server might be busy, but received same response all the time.
These messages are chargeable at 3/SMS and not a free one.
Nowhere ICICI has punt any information that the system is screwed up from their end and they will not be able to provide service.
Please escalate it with correct authority to take a measure on what should be done.
Complaint marked as Resolved
Verified SupportICICI Bank Customer Care's response, Oct 20, 2015
Dear Customer (jay9886),
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0abfu_aaam) in the subject line of your email. Our official will assist you.
ICICI Bank Customer Service Team
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