ICICI Instant Credit Card — Misrepresentation of information with the customer

Address:

Mumbai Suburban, Maharashtra

ICICI has a scheme where in you put money in a fixed deposit and then they give out a secure credit card.

I applied for the same and it has been a month since I have not been able to use my credit card. I have been going to the branch every week for the past 3 weeks trying to get the credit card to work. This last week, the credit card was activated. Now, I tried to generate an ATM pin several times. Now that I have the pin, I was told that my email address and mobile number were not updated in the system. It has been a month since I have a new mobile number and the number was already updated the day the application was submitted at the branch.

But I have been just wasting money on transport and my energy. Today is Feb 20th and I have been still unable to use my card.
Everytime you call customer service, they have some thing new to say. The back office where the application for credit card are processed, no one picks up the phone. One has to call customer service several times to find out why the customer information was not updated. They keep apologizing but nothing really changes. They asked me to contact consumer complaints to address my issues. So, now I am here registering a complaint.