ICICI/ Insurance Policy — cheated by the co.and misguide

i was contacted by ms Hema singh mobile no. [protected]- fo a policy called life assured she mentioned the following benefits-

i will get 20% cash back
free medical policy for the year

the same was not paid to me even after 4 months passed.
whenever i called her she replies that she has already sent a mail to the co. and i will get in week time.
now meanwhile i receive a mail from co. that we have given 15 days time to return the policy if not cleared.
i want to inform thru you i am receiving continueos calls and no reply from them on above points and time past.

now they stating it is not possible to return
i am requesting all who are going to purchase the policy must get in writing from the co. like ICICI.
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still if call to Hema singh she called your amount is coming in statement - but when?
cheater can't tell truth.
don't buy any policy from icici where the person say they are employee of ICICI - actually they are brokers.
even the question was raised by me a copy was sent to IRDA - no action taken by them.
it is afault of customer but what is the role of IRDA to save the benefit of customers
i contacted ms hema singh after several calls -
they not picking up the calls
not responding on messages
at last she informed that the co. is busy in year closing .
i will be get the cash back in first week of april
nothing about free medical facilities.
RECEIVING CONTINUOUS MESSAGE FROM PRULIFE STATING A REQUEST NO. ON MY COMPLAINT AND THEY ARE WORKING ON IT SINCE 20 DAYS.THE REQUEST NO. IS 21722372 IS ON
Surprising today recieved a call from neetu of ICICI mumbai who confirmed that
1 they received first mail from me on feb 2010 while i written the mail in nov and there answer is also with me that time all they confirmed what Hema mobile no. [protected](now according to neetu she a broker )
and what she stated was wrong.

this is ahgame from ICICI -cheating the customer in this process - some one who will guide me do write me what should be requirement to fix these cheaters.
today again received a call from [protected] stating that she is from ICICI Delhi and asking the nature of complaint- it is utimate surprising factor that she is not aware of complaint.
i requested the lady to talk to HEMA and then revert- according to DELHI Lady if there was acomplaint i should visit to THERE Delhi office-
WHETHER CUSTOmer will go to ICICI OFFICE to buy the policy
why the mailing address is given if ther is no mean to the mail of customers.

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