[Resolved] Icici Lombard — Cheating me for purchasing the policy | |
The reason why I am writing this email is I got a call from Azhar from ICICI Credit Card Hyderabad on 1 Apr at 14:19 hrs by the number[protected]. He said that the purpose of the call is to enhance my credit limit from 40, 000 to 1, 20, 000. The conversation goes like this: AZHAR (ICICI C.C): He introduced himself & then started confirming my CC details. He already had my CC number, Exp Date, my Billing Date, Outstanding bill amount, DOB and the rewards point. Rushabh (me): My biggest mistake was I said yes; I thought the guy has all the details means the call is very genuine. Azhar: He requested me to buy and health insurance from LOMBARD to gain the reward points through which my limit will be enhanced. He assured me that he will not activate the policy from there and will put the cancellation request as soon as the VRS department forwards the Request of policy. Rushabh: I took the policy and immediately got a call from him that he has forwarded the cancellation request and I will get a call from cancellation department asking the reason for canceling. PINKY: She called me at16:33 hrs from[protected] and asked me why I want to cancel the policy. I explained her and cancelled my policy. She replied that the policy is been cancelled without any cancellation charges and I will get the reference number within few minutes. She also added that please do not consider the sms which I got from CC department (debit message) and don’t bother about the documents which I will receive after 15 days. Rushabh: I thought that the policy is cancelled however today morning i.e. on 4-Apr-09 I got an SMS from ICICI Lombard that the policy no. 4034i/CHC/04592131/oo/ooo has been released and I will get it after 14 days. I was shocked and I called the Toll Free no. [protected] to check whether the policy is cancelled or not, Suresh said that the policy is not deactivated yet. I was pissed off and then I confirmed with my Credit card department regarding the CC limit, they said that no such request has been maid. I explained him about the call and policy and he replied that the call from Hyderabad was a false call from outbound center of ICICI Lombard. I accept my mistake that I took the policy just to enhance my CC limit, however my complaint is how could those people can ACCESS my CC Details which I have mentioned above. The reason I trusted the called was because he had my all the details. If you can check my previous transactions I have never ever made any default and so I thought you guys want to enhance my CC limit, but now I understood the entire game. I would take this very seriously and would also like to make a written complaint for floating my CC details and making false calls for selling the policies over the phone. This is completely unethical and won’t be tolerated. Below are the numbers from which I got the calls: [protected] at 14:19 hrs [protected] at 15:08 hrs [protected] at 15:30 hrs call from VRS [protected] at 15:49 hrs [protected] at 16:33 hrs I have cancelled the policy today itself REF: 40409443 and will bear a cancellation charge of Rs. 864 (I don’t know why should I bear this charge, after been cheated…). I would never ever like to trust the ICICI bank and its employ for any kind of further transactions. I would like to request you not to float my credit card details amongst your employs. I will definitely fight for cheating me. Rushabh Shah +91-[protected] [protected]@yahoo.com Ahmedabad Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
I have faced same problem but for migrating Gold card to Platinum and increasing credit limit.
Reply
Dear Sir,
I have applied for ICICI home loan shield policy for 20 years. It amounts to 42, 900 at the rate of 2.86% of the loan amount of 15 lakhs( As indicated in the ICICI LOMBARD Pamphlet for 20 years policy).A cheque(cheque no: 685527 dated in the month of september 2005) with amount Rs 42, 900 has been paid to ICICI Lombard in September 2005 through ICICI BANK . I have taken 15 lakh loan from ICICI bank for 20 years. As per the original statement told by ICICI Lombard executive at the time of home loan release it will be attached with ICICI home loan account. When I contacted ICICI Lombard relating policy last month, I felt astonished to find out the fact, policy is not created till now. ICICI Lombard executives( Siva Kumar, Sardma) confirmed orally this fact to me also they did not get the policy details in computer. I immediately asked to repayment the Rs 42, 900 rupees because the details of the policy number have not been communicated to me until today (around Four years). Even ICICI Bank also not been intimated any on this account policy so far. When I ask about this with ICICI Lombard officials asked for 11 working days period to get back to me.
After 11 working days suddenly one SMS has come to me, they are going to return 8, 151 cheque. As there is no policy created, I wrote a mail to ICICI Lombard officials how they are going to return 8, 151 to me. I have contacted customer care (Sardma)and explained. They understood me and told that they represent same to their higher officials and comeback to me in another 11 working days, that time, they will come back with full details. I have represented the same in e-mail also. After 11 days, they come up with some policy and told me policy is already created, it is a five year policy. Your request it was already cancelled and the cheque balance amount is RS 8100. This is an absurd.
Following questions are to be cleared in this regard.
1) ICICI Lombard took 42, 900 in the year September 2005 for a 20 Years policy
Till now they have not communicated any thing relating to policy. This lapse created doubt whether there may be misappropriation.
2) I have paid around of Rs 16, 000 interest to ICICI bank against RS 42, 900 principal amount. The lapse in the part of ICICI Lombard is the cause o[censored]nnecessary loss to me.
3) Will ICICI Lombard takes the amount and did not care about its customers?
If no, why did not communicate the policy details till now. If ICICI Lombard takes care of customer interests, it should communicate the policy details by that time.
5) When I raised a request to ICICI Lombard, Lombard officials agreed for checking the details from computer, Two officials(Shiva Kumar, Sardma) confirmed to me orally that no policy has been created so far .
6)After some time Mr Sridhar j & team (Customer care Executive) have communicated to me, they have created a policy of 5 years span.
7)How they can create 20 years policy as 5 years policy having received a premium amount of 42, 900 applicable to 20 years period, without intimating any written communication and obtaining my acceptance( in writing).
8) If 5 year policy is created earlier why they did not send the same to my address at that time. This appears they have created some policy with anti date and cancelled the policy also without informing and obtaining written communication. When I requested for repayment of 42, 900, because of the lapse on the part of the Company, they have cancelled the policy.
9)ICICI Lombard received the amount for 20 years from customer How executives created 5 years policy and on what basis?
10)On what basis they have created 5 years policy? On what basis its amount is 42, 900? As per the ICICI Lombard if it is 5 years policy, its amount is different. How they blindly did the 5 year policy? If yes also, why did not communicate the policy at the time and return the remaining amount to customer and based on customer acceptance.
This appears that ICICI Lombard officials cheated the customer directly.
I request you to kindly interfere and instruct ICICI LOMBARD to arrange the amount of 42, 900 to me at the earliest and do the justice to me (I have already lost 16, 000 interest)
Regards,
P Krishna – Mobile number : [protected]
ICICI Loan A/C: LAN no-LBHYD[protected]
ICICI Loan amount: 15 Lakh
ICICI Lombard amount 42, 900
Interaction ID with ICICI Lombard[protected]
ICICI Lombord Customer care Executives interacted through mail :Sridhar.J & Team
I have applied for ICICI home loan shield policy for 20 years. It amounts to 42, 900 at the rate of 2.86% of the loan amount of 15 lakhs( As indicated in the ICICI LOMBARD Pamphlet for 20 years policy).A cheque(cheque no: 685527 dated in the month of september 2005) with amount Rs 42, 900 has been paid to ICICI Lombard in September 2005 through ICICI BANK . I have taken 15 lakh loan from ICICI bank for 20 years. As per the original statement told by ICICI Lombard executive at the time of home loan release it will be attached with ICICI home loan account. When I contacted ICICI Lombard relating policy last month, I felt astonished to find out the fact, policy is not created till now. ICICI Lombard executives( Siva Kumar, Sardma) confirmed orally this fact to me also they did not get the policy details in computer. I immediately asked to repayment the Rs 42, 900 rupees because the details of the policy number have not been communicated to me until today (around Four years). Even ICICI Bank also not been intimated any on this account policy so far. When I ask about this with ICICI Lombard officials asked for 11 working days period to get back to me.
After 11 working days suddenly one SMS has come to me, they are going to return 8, 151 cheque. As there is no policy created, I wrote a mail to ICICI Lombard officials how they are going to return 8, 151 to me. I have contacted customer care (Sardma)and explained. They understood me and told that they represent same to their higher officials and comeback to me in another 11 working days, that time, they will come back with full details. I have represented the same in e-mail also. After 11 days, they come up with some policy and told me policy is already created, it is a five year policy. Your request it was already cancelled and the cheque balance amount is RS 8100. This is an absurd.
Following questions are to be cleared in this regard.
1) ICICI Lombard took 42, 900 in the year September 2005 for a 20 Years policy
Till now they have not communicated any thing relating to policy. This lapse created doubt whether there may be misappropriation.
2) I have paid around of Rs 16, 000 interest to ICICI bank against RS 42, 900 principal amount. The lapse in the part of ICICI Lombard is the cause o[censored]nnecessary loss to me.
3) Will ICICI Lombard takes the amount and did not care about its customers?
If no, why did not communicate the policy details till now. If ICICI Lombard takes care of customer interests, it should communicate the policy details by that time.
5) When I raised a request to ICICI Lombard, Lombard officials agreed for checking the details from computer, Two officials(Shiva Kumar, Sardma) confirmed to me orally that no policy has been created so far .
6)After some time Mr Sridhar j & team (Customer care Executive) have communicated to me, they have created a policy of 5 years span.
7)How they can create 20 years policy as 5 years policy having received a premium amount of 42, 900 applicable to 20 years period, without intimating any written communication and obtaining my acceptance( in writing).
8) If 5 year policy is created earlier why they did not send the same to my address at that time. This appears they have created some policy with anti date and cancelled the policy also without informing and obtaining written communication. When I requested for repayment of 42, 900, because of the lapse on the part of the Company, they have cancelled the policy.
9)ICICI Lombard received the amount for 20 years from customer How executives created 5 years policy and on what basis?
10)On what basis they have created 5 years policy? On what basis its amount is 42, 900? As per the ICICI Lombard if it is 5 years policy, its amount is different. How they blindly did the 5 year policy? If yes also, why did not communicate the policy at the time and return the remaining amount to customer and based on customer acceptance.
This appears that ICICI Lombard officials cheated the customer directly.
I request you to kindly interfere and instruct ICICI LOMBARD to arrange the amount of 42, 900 to me at the earliest and do the justice to me (I have already lost 16, 000 interest)
Regards,
P Krishna – Mobile number : [protected]
ICICI Loan A/C: LAN no-LBHYD[protected]
ICICI Loan amount: 15 Lakh
ICICI Lombard amount 42, 900
Interaction ID with ICICI Lombard[protected]
ICICI Lombord Customer care Executives interacted through mail :Sridhar.J & Team
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ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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