[Resolved] Icici Lombard — cancellation of health policy | |
Dear Sir, I got a call from Miss. Rani from ICICI LOMBARD on 8th september 2008, regarding health policy. She asked me to take a health policy, because ICICI BANK is providing health policy to ICICI credit card holders. But I told her that I am already retaining a health policy which covers my parents and me, that's why I am totally not interested for the policy.She told me that " you are not taking the policy right now, documents will be sent to you with in 14 days, then you decide wheather to go with the policy or not to go. After going through the documents, if you will not be interested with the policy, then make a call to me and cancel the policy without any charges". I got the policy documents and got shocked because it was showing in the documents that policy is started from 9th september 2008.Then immediately I called her to cancel the policies, she asked me the policy number and told that the policies will be cancelled and I will get the message of cancellation with in 48 ours as well as total money will be refunded to my credit card with in 30 days. I waited for 2 days, but I did not get any message, then again I called her, but she is not picking up the call. I called ICICI LOMBARD customer care and told them all the happenings to me, they registered the request for the cancellation of policies on 29th of september and told me that I will have to pay the cancellation charges for the same. I was shocked there. I told them whole thing, yet they are not listening to me. Therefore, I request you kindly to consider my case and do not put any cancellation charges for the cancellation of policies. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
3 Comments | |
Comments
please dont buy ICICILOMBARD health insurance policy...They are fraud...
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Policy number : 3001/MI[protected]/00/000 Engine number 7110763 When submit button is pressed, it says "Incorrect Policy Number73%
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ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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At 4:40 pm dated 12/1208 I received call from ICICI Lombard Verification Department from number [protected]. He has started the process to verify all things like
“Sir Do you want to take our health policy. My Answer: -yes”
“Sir this is final verification call and the amount is debited at once after this verification call. My Answer: - No don’t debit it until I confirmed. Your agent told me that when I received the document then I can decide to avail and reject this policy”.
“Sir ok I think you have some doubt, we will call you after some time. My Answer: - ok”
He disconnected the call after above conversation.
At 5:14 pm dated 12/1208 I received call again from Mr. Rajeev from number [protected]. He told me that sir it is simply formality verification call. When my verify call will complete. He will call me again. I was agreed.
At around 5:20 pm dated 12/1208 I received call from [protected]. I completed call verification.
At 5:41 pm dated 12/1208 I received call from Mr. Rajeev from number [protected]. He told me, “Sir I got confirmation about your verification call, and money will not debit to your credit card until you do not confirmed that you want to get this policy.”
I got sms on 15/12/08 at 8:01 a.m. from ICICI Lombard for confirmation for issued health policy. I was shocked and see my credit card statement online. I found that my credit limit is decreased and Rs.5890 is debited to me.
When I am trying to call Mr. Rajeev on [protected], I got pre dubbing message that “ this number is does not exist”.
Now I got understand that I was cheated by someone. I am confirmed that he is the employee of ICICI Lombard insurance. Otherwise who is interested and get benefit from this type of fraud.
I called to ICICI Lombard customers care number. He told me that if I cancel this policy, Rs.890 will deduct as penalty. When I informed all the matter, he told me that it does not matter, and he has dubbed voice verification call. According to that I have to pay the amount which is applicable for cancellation the policy.
I told to cancel the policy. Now I don’t understand what should I do? I don’t have any voice recording of conversation between Mr. Rajeev and me, but ICICI Lombard Company has proof as voice recording for verification in which I agree for all terms and condition.
It is an act of fraud by "ICICI LOMBARD INSURANCE". First they offer credit card, then act as third party and levy charges on innocent public.
I am confirmed that he is the employee of ICICI Lombard insurance. Nobody is interested and get benefit from this type of fraud rather than ICICI Lombard Insurance.
Please do the needful & reply at [protected]@rediffmail.com
regards,
Aditya Garg
[protected]