[Resolved] ICICI — online fraud transaction

rkishorek

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

My ICICI credit card was fraudulently used for an online transaction via ENTROPAY UK on 12th Jan 2012. Immediately when I called ICICI, they blocked the card but there response to block the payment was irresponsive. They mentioned that they cannot do anything and asked me to lodge a police complaint. They said that the transaction happened with my 3dpin. Am I an to share my 3d pin? The online system of ICICI is so flawed that the 3d pin got hacked. For no mistake of mine, I have to run here and there to lodge complaint, call icici many times but still no proper response. I was an intensive user of credit card and now I have learnt a costly lesson. Thanks to the nonsense bank ICICI for teaching me a lesson to not use their credit card.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

harish aytha

from Pune, Maharashtra

They are sooo customer unfriendly...I am also victim of same case...Already we are worried of hacked account and they further torture us to go complaint with police and all instead of handling simply by rejecting the payment and dealing at merchant level. Its very discouraging to use ICICI services and I might be going ahead and suggest everyone I know to get rid of icici services they are using. With so many occurences of such cases, it feels like ICICI itself is hand in glove with criminals or its employees with access to data bases are themselves hacking the systems...such poorly secured systems and so many cases and still ICICI management not reacting constructively