[Resolved]  ICICI Policy Refund, Deduction Of Rs 713. 42 — recurrent mistake by icici bank

Myself Dr. Neelam Kumari invested Rs.20, 000 by cheque no. 619817 dted 12.1.09 of
BOB Patna for Life stage assure policy at ICICI bank Patna after long discussion with B Manager(Mr. Alok M.No.[protected]).On 27th Jan I received certificate of LIFE TIME GOLD instead of life time assure .Immediately I contacted bank, they told me by mistake it happened I will correct it shortly. On 10th March I received certificate of LIFE STAGE ASSURE of premium Rs.10, 000 instead of Rs.20, 000. I become fade up with ICICI bank & sent an E-mail to customer service manager to cancel my policy & refund Rs.20, 000 same day.On 14th Mar I received an SMS that cheque of Rs.19286.58 has been sent to you thro courier.Rs713.42 is deducted for NAV loss for your LIFE TIME GOLD policy
Why my Rs.713.42 has been deducted? When it was due to bank official’s mistake. Is it not a case of cheating?I am mentally very upset with this behavior of ICICI bank.


Dr. Neelam kumari
Adarsh colony
West patel Nagar
Patna-23
M. No.-[protected]