[Resolved]  ICICI Prudential — FRAUDULENT SCAM

Unfair trade practices played by Major Insurance Company, ICICI Prudential

How ICICI Prudential cheat the people systematically and rob the money from innocent customers through their clever and cunning methods

Please do not take investment or any such policy from this company.
ICICI Prudential is running professional fraudulent scams cheating innocent people, robbing their money by their planned, cunning and heinous activities.
They lure people by attractive offers that too approached by your own relatives and friends so called Advisors who are out-sourced by ICICI Prudential.
These advisors themselves do not know the details of such investment policies. They do the canvassing just to get their salary or commission which ICICI Prudential pay them for this FRAUD


You will be made to believe falsely that this is purely an investment scheme and you will be guaranteed for the money you invest would be doubled within five years by the Advisors and the local area Managers
Advisor would himself guarantee the amount getting doubled within five years and he would even call the local area Manager who is well trained to be a part of this fraudulent scam and to cheat the client by confirming him the same as Advisor said The details & facts of the actual policy will not be shown to you till it becomes late for you to get the refund.
The policy is written in such a professional cunning manner that you would not get any single rupee from the money you invested.
The entire money would be lost.

You will be attracted by such false guarantees by the area managers and the advisors that your money would be doubled at the end of 5 years
if you pay lump sum amount for three consecutive years (For example Rs 2 lakhs in 2007+ Rs 2 Lakhs in 2008 + Rs 2 Lakhs in 2009). You would be made to believe that this is totally an INVESTMENT DEPOSIT SCHEME similar to any bank fixed deposit or like INDIRA VIKAS PATHRA and ICICI Prudential is marketting this under the cover of some false name including free insurance policy etc. etc. You will be made to believe that ICICI Prudential guarantees 100% the money doubling in 5 years

When you pay the first installment of such a huge amount that is it.
You will lose that money completely. 25% of that money would be deducted from your amount as premium allocation charges, then they deduct as per their will, mortality charges, policy administration charges, service charges etc.Then the balance amount they would invest in some useless untold sinking funds all at the client’s risk. Then by the time you realize this, it would be too late to recover the money.

All your money would be totally taken up by ICICI Prudential

Advisors or the Local Area Manager would never tell the facts that 25% of the money you invest at the first instance would be taken as some PREMIUM ALLOCATION CHARGES. If you pay Rs 10 lakhs, they would take straightaway Rs 2.5 lakhs as such charges. They also would not tell the fact that the balance amount would be invested in some fancy funds - market funds they call - totally at client's risk Giving nice fancy names like MULITIPLIER, RICH, OPTIMISER, LIFESTAGE etc etc. just to attract you. You would never come to know of these until very late when you realise that you are trapped by these people. Then you will find these such different fund names and you would never know what these funds are and which companies they invest. All BOGUS Not only that, they deduct again SERVICE CHARGES, MORTALITY CHARGES, POLICY ADMINISTRATION CHARGES etc. from the balance amount and further reduce your available amount to the least possible amount

These cunning people make the clients to cancel this policy once thety realise that this is a FRAUD. By the time it would become too late. There are professional cunning people in ICICI Prudential trained for answering the clients queries and e-mails. They are all MANAGERS called Customer Relations managers. They switch over time to time and change by shift in answering and replying the clients to fool them They have their standard replies to the customers - well planned and systematically executed by the company.

The standard replies from ICICI Prudential would be: (all well preplanned for such frauds)
" We wish to inform on investigating the case with the relevant department, we are unable to comply with your request for policy cancellation"
" Further, we wish to inform you that every customer is entitled for a free-look period of 15 days from the date of receipt of the policy document, etc.etc."


Everyone in ICICI Prudential is a Manager. There is no level junior to Manager. There are some Process Leaders who act as though they are the bosses for the Managers. These people are well designated to do this crime of cheating people and doing FRAUD and cheating Indians in a professional way.

This is a very well planned professional way used by ICICI Prudential in cheating innocent people including NRIs and making money. A client would never get his money back. He would lose the entire amount he invested in the first year. ICICI Prudential knows that The client would not normally invest further similar amounts in the second year and the third year to lose still higher amounts. This also well planned and anticipated by ICICI Prudential and to cover this they have writtem in the policy rules " No surrender value if policy called at the end of first year or second year or third year" and thereby rob all your money

This has to be brought into light and this FRAUDULENT SCAM should be exposed to all people and to Indian Government and proper disciplinary action should be taken against this company.
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Aug 14, 2020
Complaint marked as Resolved 
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i Agree to what you say is true and i personaly have suffered lot of pain and no gain.
Dear Mr.Rajmane,

We are sorry to hear your concern. Request you to post your concern along with your policy details on http://www.Iciciprulife.Com/Ipru/Grievanceredstep.Jsp?step=2.

Request you to quote the reference number 015817_12 whilst sharing the details.Post receipt of the requirement, our representative will get in touch with you within 48 hours.

Regards,
ICICI Prudential Life Insurance
It is true that there is misleading by manager of icic bank . Recently a manager sold policy investment type for 50000rupees, but he did not give photo copy of application . i requested the policy to mail at us address, but he told that policy cannot be delivered at us address . He soon as soon as policy then my family rep should give to manager and he will sent by courier. The policy was issued and i sent email to ici prudential to cancel the policy within free look period and in the meantime the policy was handed to agent-manager of icic bank. He intentionally did not mail policy at overseas address in order to earn commission. The policy was mailed at overseas address and my signature is in abroad and the policy was again mailed within free look period. The email was sent within free look period and the policy was mailed within free look period .
Now prudential is not refunding money and acting with compliance of free look period.
Probably i have to file law suit for this aggravation and refund of money.
Do not be intimidated by unethical acts of agents manager .
The manager should not be allowed to act agent and mislead people for there unlawfull gain.
customer complainant
guys, its really shocking & painful ...I think, my decision was wrong for investment with ICICI prud...i already paid 3 years premium...and I'm going to surrender the policy, I don't know how much i get and how much I lost...Really frustrating
I am holding policy for last 5 years and i have got only 1.1% per year return... Instead a RD or FD would have been better... Not worth investing...
Agreed with complaint, ICICI prud is fraud company, I also invested 1 lakh recently before 1 month.Agent told me that You will get 8.5% interest on every year on summ assured (1 lakh annual premium should be paid for 7yr) & after maturity (15yr), you will get 19 lakh I requested to company (about 13 times via e-mail) for cancellation the policy as per terms & condition within 15 days (free look period), every time answer was same "This is with reference to your concern pertaining to Policy documents related. We wish to inform you that your concern pertaining to the Policy documents related has been noted by us. We are looking into the matter and shall revert to you by 06 days" ……………these 6 days never came.
For cancellation, they told me that submit the original Policy documents at the nearest ICICI Prudential branch. As during 15 days freelook period I had received only soft copy of welcome kit, How I could submit original one in hard.

Now 1 month is over & I received the hard copy of policy, Can anybody advise me to solve this issue, Can I still cancel the policy, how much I will loss.
Dear Readers,

ICICI bank and ICICI Pru, both are working on wrong lines of selling the instruments with false information and unfortunately, ICICI management even after knowing everything inside out do not take action and just cover regulatory compliance to ensure business gains.

There are several experiences and I am putting them together :

1st Exp :
I was based at Kolkata working in Lafarge and had a silver credit card from ICICI. My payment was automatic debit from my account.
ICICI guy cam to me to offer gold card which I refused saying, I am happy with silver but he persuaded in my office with all tricks and finally I just signed (to save time) the paper and he promised me that he will fill up all the relevant information. I moved to Kuala Lumpur in 2004 and received mails that I have defaulted on credit card payment and very heavy charges applied as interest and delays etc (>10000 INR). When I protested that why was this not deducted from my account and why I am getting to know after 3 months...no answer except they have a paper signed by me where automatic payment is not ticked. As law abiding citizen, do not want headache, asked my brother to go to bank and make the payment + all wrong charges.

2nd
ICICI person persuaded named (Sapna Tiwai), persuaded me for ULIP and succeeded in convincing that loading is smallest comparison to other banks and finally done. After long time with lot of follow up, I received statement finding exorbitant loading as "Administrative Charges" (>10% annually). But again same story, once you have trusted, you have to pay.

3rd
Sapne Tiwari of ICICI persuaded and got a PMS signed with lot of fanfare about their portfolio experts.
Statement wrongly calculated that they are at par with SENSEX/Nifty, but real calculation is that they are far behind index performance with so called experts. My personal portfolio is far better performing ICICI experts...

My recommendations :

It is not easy to get correct financial adviser, try to find one who has right knowledge and good intention ~ good luck.

Most of the people specially in ICICI are very short sighted and short term oriented. They are still doing business b'coz India is such a large population, they can always find somebody who trust them unknowingly.

Even if you want to liquidate your scheme/fund for your other needs, they will not take action unless they achieve chunk of it for some scheme, MFs..ULIP...no shortage of such thing. To save time, one will land up in this blackmailing knowingly. This is as good as bribing but official bribing. One will run from pillar to post, counter to counter and will fail and will take services of an ICICI person who will come home and will solve everything but with bribe (to release of your own salaried money). Whenever you want to liquidate anything, you will face same problem,

Financial calculations are easy and simple mathematics. Even during signing ULIP, I was not sure how ULIP will give better returns. For me, I do not mix appraoches...for Insurance, one should only go to LIC (or similar trusted one), take simple life cover policy (no returns).
For growth, take direct MF or DMAT account and invest in debt or equity as per your risk profile. Even in LIC, it is not recommended to mix such as money back etc.

Thanks for patient reading and Good Luck for your investments.

Deepak
[protected]@gmail.com
Yes that is correct!!! ICICI prudential is a pure into scam. Their agents do false promises. They misguide the investors. They do promises like your amount will be double in 5 years. They show guarantee return of 15% (illustration taking 15% ROI, while IRDA does not permit this). Each year they hire fresh graduate. They don't know about polices. Young People just take fancy item like Maximiser V. Its more than selling Maximiser V, not the insurance policies. IRDA should control private insurance companies.
Dear Mr. Ramugade,

We regret the inconvenience caused. We request you to help us with your contact and policy details to assist you .

Alternatively, you may also post your concern along with your policy details on https://onlinelifeinsurance.iciciprulife.com/digital/ipru/GrievanceRedStep.htm?e...
Request you to quote the reference number 173286_aaat1 whilst sharing the details. Post receipt of the requirement, our representative will get in touch with you within 48 hours.

Regards,
www.iciciprulife.com
I've been similarly duped by ICICI. Their wealth managers never tell that they are also insurance agent and will get commission.
In my case they never told about 100% premium allocation charge on first premium. Can you believe it 100 %? How would a customer suspect such day light robbery. The wealth mgr/agent misled me and told that it is only shown like that and it's only to safeguard first year premium which will not be invested into market. Little did I know that I will lose all that money on surrendering after lock in period. They repeatedly assured me that after lock in you can get back all your investment subject to market return. That turned out to be total lie as they will simply eat up my 1lac unless I remain invested till maturity. It's an will artificial lock in. Please guide me on how to escalate to their higher management.
Dear Sir (absrivas),

We would want to understand your concern better, please visit our Facebook page (link below) and message us your contact number and policy details and we will have one of our officials assist you with your concern.

Link : goo.gl/dalHls

Regards,
Team ICICI Pru Life
www.iciciprulife.com
I've sent message on Facebook. I've already sent at least 25 messages to customer care. And they are last interested in resolving the issue. So I'm not interested in starting another pointless email thread with those jokers. I'll prefer to talk to some one senior who is interested in resolving this issue.
The 1-star rating is for ICICI and I 100% agree with the post that these policies are fraud. Let me share you my story on how I was sold a ULIP policy wrongly...

Once I got a phone call from my branch that he wants to discuss an interesting investment instrument. I told him to WhatsApp me the details. On WhatsApp he sent a forwarded info of a debt instrument which looked good to me so I fixed my appointment with him at the branch.

Upon meeting him at the branch, He was explaining me a totally different policy. It was ICICI Pru Elite Life II. He told me about how it is good for me, ATS and all that. I was comparing the maturity amount with FD. My only motto was the investment and not insurance. I didn't even know it was an insurance policy.

Let me tell you, At that time, I had zero knowledge about ULIP, I never thought of insurance as an investment.

So as I was continuously asking about the why that policy is better for me and why FD is not, he told me that he will invite someone to explain me better. And then the second player comes in. He switched the policy to ICICI Pru Elite Wealth II.

He was telling how I will become the elite customer by choosing this policy and about his rich NRI clients who opted in for this policy. He mentioned misleading figures while explaining the policy. He said I can easily get 13% returns whereas now I know that according to IRDAI guidelines, they cannot take more than 8% figure when approaching any client.

I was convinced because 13% is certainly better than 7.1% of FD. They didn't even offer me a brochure of the policy and time to think. I admit that I was a fool to sign the policy instantly without taking some time to think about it. And I signed the documents.

Later on, I searched about this policy. I was angry to know that there were several charges attached to this policy and they didn't even tell me a single charge. Not a single charge. Seriously. I felt cheated. I did another meeting with them and then he told me that those charges are nominal these days and they are roughly 5% So you can get 12% easily (17%-5%). And he also showed some misleading mathematical calculations to me. I am happy that I told about his mistake on his face.

I made up my mind that I would cancel the policy after receiving the bond. I got my bond and now I had 15 days of free-look period (thanks to IRDAI). And When I saw the bond, I was shocked to see that a big chunk of amount was taken in charges already.

I thoroughly read and tried to understand their 8% illustration and from there I was sure that this policy is a possible scam. Service tax was charged twice.

I visited the branch and canceled the policy. Happy to have got 100% refund + saved myself from this fraud / scam. I do have proofs to share which I'll share somewhere on social media. And this needs to be spread.
ICICI Prudential Life Insurance Customer Care's response, Jan 30, 2017
Verified Support
Dear Sir,

We regret the inconvenience caused. Kindly share your contact/policy details for us to get in touch with you.

Regards,
Team ICICI Pru Life
www.iciciprulife.com
ICICI PRU LIFE is a fraud organization. I was motivated to take a policy with an assirance of very high return within 3 years. No document were provided to me by the officials. After 3 years when i contacted the pru life, i was asked to pay further premiums for 2 years. On reporting the fraud no action has been taken by the CEO. please desist from investing in such organization. They are fraudesters
Birendra kumae
ICICI Prudential Life Insurance Customer Care's response, Nov 7, 2017
Verified Support
Dear Birendra,

Request you to share your contact/policy details for us to assist you with your concern.

Regards,
Team ICICI Pru Life
www.iciciprulife.com
Yes this is 100% true. Up to every word. They call themselves "financial advisors" but they are actually "Sales people" rebranding them with a credible sounding name.
They are here for one thing and one thing alone, selling you plans that they themselves have no idea. These so-called advisors are incompetent to advise. They parrot what they have been trained by a faulty system of ICICI prudential. They are trained to use language in a skillful manner, conveniently hiding uncomfortable information and the possibility of expected returns.
Don't invest in any such schemes unless you know what you are doing. One thumb rule, never rush a decision. You will feel the pressure when two guys (trained advisors) are sitting in front of you. Take at least a week and ask LOTS of questions. Make them uncomfortable. They should feel frustrated. Understand all hidden costs.

>> "These cunning people make the clients to cancel this policy once they realize that this is a FRAUD. By the time it would become too late."
This is exactly what happened to me. They usually call before the next premium payment date. Until then silence.

I would not feel shy to call this a complete FRAUD.

Hire a professional financial advisor who does not have a conflict of interest of selling you stuff. It is hard to judge if someone has it. So we must learn investing. Lack of knowledge se "Choona lag jaata hai".

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