[Resolved] ICICI Prudential Life Insurance — My Sum Assured Reduced by 1 lakh | |||
I had purchased my ICICI ULIP Life Insurance Policy(LifeTime ||) Whose SumAssured as mentioned in my policy document was 3 Lakh as April-2006.Now after completeing 4 years of policy term,i did partial withdrawal of rs 1 lakh,so suddenly after doing partial withdrawal,icici have reduced my SumAssured from 3 lakh to 2 lakh .This terms and Conditions were never mentioned in the policy document which i had received from ICICI.So when i contacted their branch in Jayanagar 3rd block regading this,they said they have mentioned this in their terms and conditions,so i did provide my policy document to the officer sitting there and when she read the document she did not find this terms and conditions.So she said she will resolve my issue,but till date they have not resolved nor giving any appropriate reasons for this.Wheneve i visit their office they say it is in greivance cell ,they will update me very soon.It's been more than 2 months they have not yet resolved this mistake from their end. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
my icici prudential life insurance policy no is: 05819002 dt 30.7.2007 life time super, i hv annual paid 25000, i hv completed 3 years, still now i want to know my current nav amount pls msg me my mobile no is [protected] . p.Banupriya
Reply
I have contacted N number of times, there is not positive response from your team.They are not ready to resolve the issue, telling me the same thing again and again, u guys are cheating with customers money.Very bad, even after regular payment of premium you guys are not providing me the sum assured that is mentioned in the policy document which u had given me during the time i took the policy.Let me know how many times i need to raise greivence, ur CSR sitting in Jayanagar branch does not have any solution neither she is competent to respond to customer queires
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