ICICI Prudential Life Insurance — Payment of 25200 not recorded by ICICI pru life

Address:

Maharashtra

I paid a premium of 25200 rupees through IVR using HDFC bank credit card for the policy no. 02043482 on Nov 20th, but the ICICI pru life people are telling that they didnt get my payment. I sent a copy of my HDFC credit card bill to them as proof of my payment. Then they asked me the transaction code and I gave them authorization code i.e. 089685 and ICICI pru life has sent a mail after many days of follow up telling that HDFC bank people are not cooperating and not giving any details. So I am submitting the complaint to this this consumer forum.