[Resolved]  ICICI Prudential Life Insurance — Deposited surrendered policy amount to someone else account

Address:

Moradabad, Uttar Pradesh

ICICI COMPLAINT

DEAR SIR,This complaint is being sent to-

REGD OFFICE
ICICI PRUDENTIAL LIFE INSURENCE CO. LIMITED TOWERs,1089,Appasaheb Marathe Marg,Prabha Devi,Mumbai-400025,INDIA

I surrendered policy no.[protected] via Kashipur Branch, UP ) with a cancelled cheque as account no proof ( correct ICICIC bank a/c no[protected] but ICICI Prudential Moradabad, UP branch has transferred amount 61500/- to wrong ICICI account[protected]. By the time I got to know this I was in Noida so I called customer care they advised me to visit any local branch with written application. I went to Noida sec-18 branch on 16 Dec and submitted an written application with a cancelled cheque (see attached acknowledgement ) , they also arranaged my bank statement through internal links to verify whether amount has not credited to correct a/c number. but since then this issue is not resolved neither no one gave me a proper complain number. I tried to call customer care to lodge complain for Moradabad, branch but they said they can't do that. not sure where to go whom to talk whom to aproach. I needed money urgently thats the reason I surrendered policy but I'm into trouble now due to a typo error by ICICI Prudential employee. Ideally they should immediatley process my payment to correct account no but now I am afraid of that if my Rs.61500/- had been lost . Also I have logged complain in Grievance Redressal on ICICI PRU website but no response yet. Please help ASAP.

Thanks,
Arpit Kumar Goel
[protected]@gmail.com