[Resolved]  ICICI Prulife Insurance — CHQ AMOUNT RS 15,000/- TOWARDS ICICI PRULIFE HOSPITAL CARE IIPAID KEPT IN SUSPENSE ACCOUNT

Address:

Mumbai City, Maharashtra

From: "SUSHIL VASANT RAJE"<[protected]@rediffmail.com> Sat, 16 Mar '13 2:52p
To: "[protected]@gmail.com"<[protected]@gmail.com> and others
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DEAR SIR

FOR YOUR KIND INFORMATION AND ACTION

HOPE TO HEAR FROM YOU VERY SOON

REGARDS

MADHURI SUSHIL RAJE MOBILE NOS. [protected] AND [protected]
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From: "SUSHIL VASANT RAJE"<[protected]@rediffmail.com>
Sent: Fri, 15 Mar 2013 18:45:40
To: "[protected]@iciciprulife.com"<[protected]@iciciprulife.com>
Cc: "Madhuri Raje "<[protected]@rediffmail.com>,"[protected]@rediffmail.com"<[protected]@rediffmail.com>
Subject: RE : ICICI Prudential Life Insurance Co. Ltd Call ID # 56126693

DEAR MADAME

I HAD APPLIED FOR THE SAID POLICY IN THE MONTH OF NOVEMBER,2012
AND THE MONEY WAS LYING WITH YOUR COMPANY FOR THREE MONTHS
AND MORE . ALSO THE SAME WAS LYING IN SUSPENSE ACCOUNT AND
THE CONCERNED STAFF WERE NOT ABLE TO TRACE THE AMOUNT OF RS 15,000/- AND WE USED TO GET A STANDARD REPLY THAT THE POLICY IS UNDER PROCESS.and THE POLICY IS UNDER PROCESS
POST DATE CANCELLATION LETTER WAS RECEIVED BY US IN THE LAST WEEK OF FEBRUARY WITH BACK DATED REFERENCE DATE
WE WERE HELD TO RANSOM BY YOUR CUSTOMER CARE DEPARTMENT REG. THIS ISSUE AND ARROGANT STAFF OF ICICI PRULIFE THAT WE HAVE RECEIVED ONLY RS 12,662/- ONLY AGAINST THE CHQ. NO. INFORMED BY YOU TO YOUR STAFF, HOWEVER CHQ. FOR FULL AMOUNT OF RS 15,000/- WAS ISSUED UNDER SAME CHEQUE NO. WHEREAS YOUR RECORD WAS SHOWING PART PAYMENT RECEIVED.
THE PART REFUND OF RS 12,662/- ONLY WAS DONE AFTER LOT OF PHONE CALLS AND REMINDERS VIA E-MAIL AFTER THREE MONTHS ,
AND THE BALANCE AMOUNT WAS NOT REFUNDED AND KEPT IN YOUR
SUSPENSE ACCOUNT FOR MORE THAN FOUR MONTHS
THE SAME WAS RELEASED IN SECOND WEEK OF MARCH,2013
HENCE THE COMPANY IS LIABLE TO PAY INTEREST FOR THE
AMOUNT DEPOSITED WITH YOUR INSURANCE COMPANY And LYING UNACCOUNTED IN YOUR SUSPENSE ACCOUNT
I AM LODGING A COMPLAINT TO INSURANCE OBUDSMAN AND CONSUMER COMPLAINT DEPT
FOR THE IRRESPOINSIBLE TREATMENT AND LOCK UP OF OUR FUNDS WITH ICICI PRULIFE

THANKS AND REGARDS

MADHURI SUSHIL RAJE
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Subject: Fw: ICICI Prudential Life Insurance Co. Ltd Call ID # 56126693
From: "SUSHIL VASANT RAJE"<[protected]@rediffmail.com> Thu, 14 Mar '13 11:38a
To: "[protected]@iciciprulife.com"<[protected]@iciciprulife.com> and others
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PLEASE NOTE AND REPLY TO MY BELOW MAIL
SINCE NO ACTION HAS BEEN INTIATED BY YOUR INSURANCE COMPANY AGINST DIRECT MARKETING
AGENT/STAFF MR VAIBHAV PISALFOR MISAPPROPRIATION OF AMOUNT OF CHEQUE ISSUED TO HOSPITAL CARE POLICY II AND IS AN OFFENCE AGAINST LAW FOR AMOUNT ADJUSTED AGAINST ANY OTHER POLICY WITHOUT OUR CONSENT.

THANKS AND REGARDS

MOBILE NOS. [protected] AND [protected]