ICICI — Rs 20000 amount got debited from account without successful ATM withdrawal from JP ATM in NOIDA SEC 62

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hi,

Happened on 7th Feb 2011 at 1:55PM at JP ATM in ICICI bank ATM at sec 62 Noida, The transaction number is 9202

This is to bring to your kind notice that I requested for withdrawal of Rs 20000 but the money did not come out successfully and it got stuck in the machine at the place from where the money comes out. The guard (Upendra singh [protected]) present at the ATM tried to pull out the money out but he was not successful then the money went inside after a few seconds and the 20000 amount did not come out again ever. I got the transaction slip with 20000 debited from my account[protected] which is wrong. I wrote a complain in the register and guard present had put the signature there. I called and lodged the complain with the customer care but he put the call on hold and then disconnected twice. After a long attempt I was able to lodge the complain (SR[protected]. On the same day I gave an application along with the copy of transaction slip at ICICI bank Sec 62 Branch but that also of no use. They closed the SR on 11th Feb saying the money has been dispensed from the machine which is wrong. On 11th Feb again I went to the branch then again lodged a complain with a new SR[protected]. I am not sure whether they will entertain this time or not.

Please help me. It's my hard earned money. I have only witness in the form of guard.

Thanks & Regards
Chandan Kumar
chandan.[protected]@gmail.com
[protected]