ICICI Service — Non delivering of Internet transaction password

1. How can ICICI can deploy such a unresposive & unfaithful courier service, for delivering of simple courier, it is taken more than a month?

2.ICICI has not taken any neccessary actionor initiation against the complain raised by me complain no: SR82591531.

3. It is inform by the bank that the courier has been sent by the Elbee courier service airway bill no.[protected] . But unfortunately not yet received. Canyou help me to get tah same.