ICICIcredit Card — being not received statement

Address:

Indore, Madhya Pradesh

dear sir/madam,
here i am to bother of being imposed penalty by icici credit card, whereas no statement being issued to me. today i received statement of Rs 3068.65 that states due of Rs2517.74, of that statements i have not received and not of before, if there was so.
i am entitled to received the statements by courier and mobile alerts and on email. for this month i am receiving the same but with penalty.
i tried on customer care for problem solution but conjustion in network make me unable the same.

so i request you to look into the matter and reverse my penalty because it is your mismanagement / fault. if this type of problem is persisit in future, i would like to discontinue the credit card of you bank.

vijay vishwakarma
card no. - [protected]
contact- [protected]
[protected]