ICICIcredit Card — Harasment

I am Principal of a Pharmacy college.All of a sudden one day one representative of ICICI credit bank met me in the college and forced me to have the credit card in the year 2006. He collected all the documents and one day I received the credit card for a meager credit amount of Rs 13000 . After few days I was contacted by phone by someone for ICICI lombard insurance. I was told that around 6000 will be detected for this from the credit card. I agreed for this. But till today I have never received the insurance card. But regularly I am getting call from ICICI credit card call center to pay 14000 as on today. Regarding this I made a complaint to customer care last year( With great difficulty I could reach a person for complaint, since no one used to respond properly) I was given a complaint number and told they will get back to me within a week.But it never happened. Till today i am continuously troubled by those people now and then. They all speak without any decency and it gives me lot of mental torture as Iam a professor having tight schedules. Look in to the matter at the earliest.