[Resolved]  ICICIcredit Card — STOPPAGE OF CREDIT CARD BILLS

Respected Sir,
I am a credit card account holder of ICICI and my credit card number is [protected], since few months back the bank has stopped to send my physical credit card bill statements to me, all of sudden now the bank has stopped to send my bill amount and the due dates on my mobile. This is embrassing me alot, with informing me they have stopped all the things. For a customer this is very embrassing thing without knowing the bill amount and the due date how can a customer can submit his outstanding amount in due date. As I have seen my E generated statement it is showing the late fee amount and intrest on non paying amont etc... I dont want to pay that all amount as I am not in fault. This is totally the banks fault that without informing me they have stopped to send my physical statements as well as the moble prompts. Now I want to settledown this issue as early as possible and i am not going to pay any amount untill this issue settles.

Thanking You,


Your's Faithfully

K Ashok Kumar
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Mr Ashok Kumar,

We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.
Dear Mr. Kumar,

We understand that someone from ICICI Bank has been in touch with you for the resolution of your complaint. Your communication address has been updated in our records and your account has been registered for email and mobile alerts. We request you to pay the outstanding balance on your account at the earliest, to avoid the levy of additional financial charges. Please write to us at [protected]@icicibank.com in case you need further assistance or would like to share any feedback with us. We hope to continue to enjoy your trust in the years to come.

Regards,
ICICI Bank Customer Service Team.

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