Comments
Dear Mr. Dinesh,
We regret the inconvenience caused.
We'll contact you and work to address your issue at thee earliest.
Regards,
ICICI Customer Service Team.
We regret the inconvenience caused.
We'll contact you and work to address your issue at thee earliest.
Regards,
ICICI Customer Service Team.
Date : 24.03.2010
R E M I N D E R- IV
To,
The Customer Care,
ICICI BANK Credit Card Div,
New Delhi
Sub: Excess Charges Debited in my Credit Card Statement for Card no. [protected]
Dear Sir,
This has reference to Credit Card Statement issued to me for the in which showing Rs. 11575.00 outstanding on me.
I would like to inform you that EMI amount was settled for Rs. 1722/22 per month including all charges, but you have charged me Late payment fee, Interest & Service Tax etc form the day one. Further this is for your information that I have paid all the due installments (Except one) on time. So where is the question for Late Payment? If I had to pay for interest and so many other charges debited by you why should I buy it through Credit Card. The interest debited by you is not acceptable because that the time of transaction it was never discussed for interest charges on EMI. It was discussed with your representative on telephone that no interest will be charged. So why are you debiting in my account now I would have preferred Cash purchase. As per my records I paid excess amount for Rs. 290/- .
DETAIL AS UNDER :-
INSTALLMENT DATE PARTICULARS AMOUNT
1 12.05.09 BY CASH 1725.00
2 10.06.09 BY CASH 1725.00
3 11.08.09 BY CASH 1725.00
4 & 5 08.09.09 BY CHQ-367385 3444.00
6 20.10.09 BY CHQ-363786 1722.00
7 09.11.09 BY CHQ-363787 1722.00
8 09.12.09 BY CHQ-363790 1722.00
9 08.01.10 BY CHQ-419200 1723.00
10 (LATE FEE) 08.01.10 BY CHQ-419199 548.00
11 08.01.10 By CHQ -419200 1144.00
12 26.02.10 BY CASH 290.00
TOTAL PAID 17490.00
EXCESS PAID 290.00
Therefore you are requested to please look into the matter urgently and waive off the all the injustice done with me through the wrong charges. Please waive the Charges & issue me the statement for Correct amount. Otherwise I would be left with no any option other than to surrender the Credit Card and Never use any ICICI products in future.
Thanks & regards
Govind Singh Bisht
R E M I N D E R- IV
To,
The Customer Care,
ICICI BANK Credit Card Div,
New Delhi
Sub: Excess Charges Debited in my Credit Card Statement for Card no. [protected]
Dear Sir,
This has reference to Credit Card Statement issued to me for the in which showing Rs. 11575.00 outstanding on me.
I would like to inform you that EMI amount was settled for Rs. 1722/22 per month including all charges, but you have charged me Late payment fee, Interest & Service Tax etc form the day one. Further this is for your information that I have paid all the due installments (Except one) on time. So where is the question for Late Payment? If I had to pay for interest and so many other charges debited by you why should I buy it through Credit Card. The interest debited by you is not acceptable because that the time of transaction it was never discussed for interest charges on EMI. It was discussed with your representative on telephone that no interest will be charged. So why are you debiting in my account now I would have preferred Cash purchase. As per my records I paid excess amount for Rs. 290/- .
DETAIL AS UNDER :-
INSTALLMENT DATE PARTICULARS AMOUNT
1 12.05.09 BY CASH 1725.00
2 10.06.09 BY CASH 1725.00
3 11.08.09 BY CASH 1725.00
4 & 5 08.09.09 BY CHQ-367385 3444.00
6 20.10.09 BY CHQ-363786 1722.00
7 09.11.09 BY CHQ-363787 1722.00
8 09.12.09 BY CHQ-363790 1722.00
9 08.01.10 BY CHQ-419200 1723.00
10 (LATE FEE) 08.01.10 BY CHQ-419199 548.00
11 08.01.10 By CHQ -419200 1144.00
12 26.02.10 BY CASH 290.00
TOTAL PAID 17490.00
EXCESS PAID 290.00
Therefore you are requested to please look into the matter urgently and waive off the all the injustice done with me through the wrong charges. Please waive the Charges & issue me the statement for Correct amount. Otherwise I would be left with no any option other than to surrender the Credit Card and Never use any ICICI products in future.
Thanks & regards
Govind Singh Bisht
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Credit Card — Excess exchange rate charged on payment made via Credit Card.
I had made the payment of 640 $ on around 22nd september'09 in the name of CFA exams . The exchange rate then was aroundRs. 47 for dollar, as per which the total fees amount comes to INR 30,080/-
But the payment actually made was on 9th Oct'09 (as per Credit card due date ) . The exchange rate then was around
Rs. 46 for dollar, as per which the total fees amount comes to INR 29,440/-
Now the statement that i received shows the payment made was INR 32,566/-
So, you have charged me @ 50.88 per dollar ( Dollar has never crossed this rate in last 120 days )
If you say of some trading margin or something , then that is also not beyond 20-25 paise.
Bank has charged around 2700/- excess to my account.
So , i request you to revert the excess charges at earliest .