ICICIcredit Card — They looted my account by Rs16000

I am Sandeep Gautam. I had ICICI saving account from past four years and had ICICI credit card from past July 2005 which had maximum limit of Rs.18000. From past near to one year I had not used the credit card and before not using it I called in ICICI credit card department and request them to settle my bill. They did not listined it and told me we will take the money from our own ways, do what ever you want to do.

Now after this incident they automatically wavied my Rs16000 from my account for which I had complined to bank through government portal. After there interference the bank listined my complain and assited me that the money which is waived off cannot be given back but we do settlement. And the final settelement was done that they asked me to go to Pune and collect the settlement letter and no money will give you back.

Sir/Madam I had only Rs4000 as a bill which was all of interest not the principal amount and I asked the bank that I am not in the position to give this amount. After this one year down the line they waived my Rs16000 and told me do what you want to do.

Sir/Madam please tell me how can I fill the case against them. Now I do not want money I want justice for a citizen of India and for all the customers who all are suffering from the same problem.