[Resolved]  ICICIcredit Card — Mental herrasement of the recovery agent

Address:Hyderabad, Andhra Pradesh

Hi,

I asked for a settlement of my credit card to ICICI few months back. They were silent for the whole months and suddenly they woke up 3 days back and there was a recovery agent Srinivas Reddy (#[protected])started calling me and my parents ans asking us make the payment very next day. Though I had been pleading him to give us time till 1st May, he never listened. He mentally harassed me by calling every 30 minutes once from the past 3 –4 days.

He is taking the advantage of the customer being a lady and using unparliamentary language on phone. He went to the extent of saying so many things that an illiterate man also thinks twice before to say. I never thought a reputed bank like ICICI hires such an unethical, psycho people for recovery. Sometimes he went to the extent of asking me to sell whatever I have to raise the money.

I would like to request the bank to give me time till 4th May to clear my outstanding.I donno how to request the bank. So, I'm sharing is here.

Thanks
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Aug 13, 2020
Complaint marked as Resolved 
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Hi,

We are the customer service team at ICICI Bank and are sorry to hear about your experience.

If you can email us with your contact details and credit card number at [protected]@icicibank.com (Subject line: UID 383048), we'll be glad to contact you and work to address your issue.

Regards,
ICICI Customer Service Team.
A lot of people end up defaulting, because of variety of reasons:
- no money
- circumstances due to job-loss, medical reasons etc
- afraid of goondagiri / coercive tactics by the bank
- knowing fully well that the bank has no real debt management solutions on hand
- the bank can only mislead and hence is not worth approaching
- collection / recovery people are generally rude and not worth trusting them

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