ICICIcredit Card — ICICI Bank HPCL Credit Cards-Cash back offer

Address:

Pune, Maharashtra

Hi,
I am Nagendra Reddy having a credit card account with ICICI Bank and the credit card number is : 4629 XXXX XXXX 7005.
When I had applied for the card I was told by the executive that there was an offer of 500/- cashback If I do a cumulative usage/ spends of 5000/- with in the first 60 days of the card issuing date. I have the terms and conditions document also, I am attaching that also. Earlier the offer was till September 30th and later they extended it till 31st December. I am attaching the both T&C documnets.
And later I have used my card for more than 5000/- with in 60 days. As per the terms and conditions the cash back was supposed to be credited on or before 31st October. But I didn’t get the cash back on my 2nd Nov statement. So I had contacted the infinity team by sending a mail through my mail box in net banking. I got a reply from customer care executive saying “Further to our telephonic conversation, the cashback will be credited in the next statement of the credit card account” on Thursday, November 10, 2011 9:55 AM (I am attaching the screen shot of mail also, name of screen shot: cash back.jpg, the case ID was :'ICICICARE=[protected]. I waited till Decemebr 3rd, but I didn’t get the cash back in that statement also. Then I had sent mails again to infinity team on 08/12/2011 3:54:55 PM, 13/12/2011 8:30:53 AM, 15/12/2011 12:57:35 PM, 17/12/2011 7:05:25 AM, 27/12/2011 10:50:03 AM, 27/12/2011 6:31:20 PM, 30/12/2011 9:32:30 PM and on 02/01/2012 11:10:41 AM. But for all above mentioned dated mails I didn’t get any reply from ICICI team. Please do process my cash back.