ICICIcredit Card — Unauthorized transaction on ICICI credit card

My ICICI credit card has been hacked. On 5th April, 2013 around 20.14 PM I got five sms alerts on my mobile that transactions in USD (around 700) was made at various outlets.. I was shocked because my card is very much with me and I have never shared details about my credit card with anybody. I am quite educated and know the importance of confidential data regarding credit cards. Immediately I tried to call ICICI call center and after 10-15 minutes I was able to connect to the customer care representative. The customer care representative firstly blocked my card and then he connected me to the concerned department to raise a dispute case. That person told me that a total of 11 transactions have happened in that time in USD. They took my complaint (SR[protected] and assured me that as soon as the merchant presents the bill, the bank will raise a dispute. They also told me that the procedure will take 30 days and I need not make any payment till 30 days. They also confirmed that I need not to do any action regarding this.They have also assured that once the amount is reflected in the statement, they will reverse the same and will provide a temporary credit.

But I have read many complaints in consumer forums, where customers are assured by banks of reversing such unauthorized fraudulent transactions but when the statement is generated, customers are being harassed to make such payments. Also there were so many fraud reports in news in January month regarding misuse of ICICI credit cards.

I m a very old customer of ICICI bank and I hope that the bank will settle all issues in favor of me without any such sort of harassment. Requesting you to please act and provide me a positive solution asap.

Regards
Manoj
+91 [protected]