[Resolved] IDBI Bank — Transaction declined in non-IDBI ATM but amount debited from my account
On 27th July, 2008 i went to Canara bank ATM to withdraw amount 5000/= but it declined. i thought there must be an error with this particular ATM centre. Then i approached to another nearby PNB ATM counter and the same process repeated. Because i had urgency of cash so i tried it one more time at another ATM centre of Bank of Rajasthan and unfortunately the same happenned.
Then next very day(28th July), i went again to withdraw amount but this time i did get cash but the transaction sleep which i got was showing a transaction of previous day and amount of 5000/= was debited...which is undoubtedly i was no more prepare for that.
I then approached to nearest IDBI branch but thay said .. Had this been with IDBI ATM then we would have credited within 2 working days.
But after convincing him they gave me a ATM Dispute form and i submitted to him.
I again spoke to Customer Care of IDBI and got a number ATM/DISPUTE/300708.
Consequences : I am still uncertain about whether my amount will be
credited in my IDBI account.
The thing which frustrates me is that amount has been debited and no one
is ready to consider it seriously. They are simply saying that it'll be
back but not ready to reveal current status.
Complaint marked as Resolved Aug 14, 2020