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[Resolved]  IDBI Bank — Transaction declined in non-IDBI ATM but amount debited from my account

On 27th July, 2008 i went to Canara bank ATM to withdraw amount 5000/= but it declined. i thought there must be an error with this particular ATM centre. Then i approached to another nearby PNB ATM counter and the same process repeated. Because i had urgency of cash so i tried it one more time at another ATM centre of Bank of Rajasthan and unfortunately the same happenned.

Then next very day(28th July), i went again to withdraw amount but this time i did get cash but the transaction sleep which i got was showing a transaction of previous day and amount of 5000/= was debited...which is undoubtedly i was no more prepare for that.

I then approached to nearest IDBI branch but thay said .. Had this been with IDBI ATM then we would have credited within 2 working days.

But after convincing him they gave me a ATM Dispute form and i submitted to him.

I again spoke to Customer Care of IDBI and got a number ATM/DISPUTE/300708.

Consequences : I am still uncertain about whether my amount will be
credited in my IDBI account.

The thing which frustrates me is that amount has been debited and no one
is ready to consider it seriously. They are simply saying that it'll be
back but not ready to reveal current status.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  2 CommentsShareTweet

Comments

Totally agree. I have a very similar problem in Lucknow. I went for withdrawing money from my nearest ATM of ICICI on 02nd March 2009 at 12.08 PM at HPCL Pioneer Service Station, Vidhan Sabha Marg, Lucknow. I got a receipt of "Transaction Declined" with a number S1CD1064. I thought there would be some technical snags. I went to SBI ATM which is just infront of that. Here I got the amount from the ATM but the receipt shows of withdrawal of money of Rs 10000 more at12.08.09 PM.

On contacting IDBI by writing mail to their customer care and even by giving them a written complaint nothing substantial is happening. Even IDBI officials are unaware about any such developments. I have also written to RBI Ombudsman, Kanpur in this regard on 2nd March itself but no further action seems to follow.

The negligence and apathy of IDBI officials are so much distressing and pathetic that I can;t describe. They are not even taking any onus and only saying this is not their fault.

But they should be aware that we are availing such services only because IDBI themselves have given us the facility to withdraw at any ATM without any charge. If this is the part of their services so how can they evade from this responsibilty. Whatever be their logic and reasons I want to ask only one question. If SUCH SERVICES HAVE BEEN EXTENDED TO US THEN WHO WILL TAKE THE RESPONSIBILITY IN DEFICIENCY IN SERVICES? Aren't this a fit case to be filed in consumer court for the mental agony and suffering they are giving to we consumers? Where are our fault??? -- My one line question to them.

Will they please try to settle down the worries/sufferings of their consumers or we have only one option left ie to involve into a long legal battle.

Regds
Rakesh Ranjan
[protected]@rediffmail.com
SIR
I WANT TO SAY THAT ON 20 NOVEMBER 2009 I WAS NOT USE MY IDBI ATM CARD BUT IT IS USE BY SOMEONE BUT NOT WITH MY FAMILY ON THIS DAY.SOMEONE WITHDRAWL Rs5000 ON 20 NOV 2009 WITH ANY OTHER ATM.SO WHAT CAN I DO BANK STAFF DOES NOT HELP US.I AM A JUST A MIDDLE CLASS MAN PLEASE REPLY SIR.ON MY ID.

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